Vendor Contracts Administrator - IT Vendor Management Office
Full-TimeDeadline 7/2/27
$91.2k - $120.9k/yr
Mid
Bachelor's
Rancho Cucamonga, CA, USA
HybridTwo remote days and three on-site days per week in Rancho Cucamonga.
Contract Management
About the job
Requirements
At least four years of relevant experience negotiating and managing contract lifecycles, with an emphasis on technology or IT service agreements.
Experience managing large, complex contracts in one or more IT categories, including hardware, software, services, and communications.
Experience working with security, compliance, finance, tax, accounts payable, legal, and procurement departments.
A bachelor’s degree from an accredited institution in Business, Economics, Psychology, Computer Science, Mathematics, Statistics, or Finance. Four additional years of relevant work experience may substitute for the degree, in addition to the minimum experience requirement.
Four additional years of experience in a purchasing department or equivalent agency, with primary responsibilities including contract negotiation, development of contract standards and procedures, and development of multiyear or major high-value agreements emphasizing technology or IT service agreements.
A valid California driver’s license.
Thorough knowledge of procurement and vendor-management practices; contractual and financial exposure; contract negotiation; contracting trends; licensing models; contract and vendor performance models; IT vendor markets; contract risks and risk mitigation; IT contract negotiation tactics and strategies; bid structuring and evaluation; vendor selection; applicable government and industry regulations, including FINRA and the Health Insurance Portability and Accountability Act; and IT concepts and systems.
A customer-focused approach to delivering contract-management services to internal customers.
Strong relationship, interpersonal, communication, project-management, and process-management skills, including the ability to handle multiple vendors, contracts, and tasks.
Ability to bridge communications between IT and business organizations and structure contracts to meet business needs and goals.
Ability to protect enterprise interests, comply with applicable regulations, mitigate risks, assemble appropriate clauses and schedules, and support delivery methodologies and processes.
Ability to manage disputes, influence vendor behavior, and use incentives to achieve performance goals.
An analytical approach to problem solving, appropriate task urgency, and results-oriented execution.
Ability to manage multiple complex contracting initiatives across organizational boundaries.
Ability to make efficient, value-adding decisions within tight time frames.
Ability to communicate clearly with internal and external stakeholders and vendors.
Ability to use technology and tools effectively to manage the contract lifecycle.
Ability to create and cultivate cross-organizational relationships through a customer-focused, service-based approach.
Ability to analyze and evaluate change, drive continuous process improvement, and incorporate contract-management trends.
Ability to participate in developing the asset-management mission, goals, and objectives.
Ability to communicate with IT users, legal and procurement staff, and business leaders to align complex needs with contractual requirements and business outcomes.
Responsibilities
Establish contract-management objectives, procedures, templates, and workflow processes for vendor contracts and deliverable schedules.
Maintain a contract-management database containing executed contracts and contracts under development, and track obligations, deliverables, and contract change notes.
Manage and control access to contract documents as appropriate.
Develop contracts that clearly outline responsibilities, deliverables, and costs to support effective performance and cost management.
Work with legal representatives to develop and insert appropriate legal protections in contracts.
Work with security, compliance, tax, human resources, accounts payable, and other teams to ensure vendors perform according to existing requirements and regulatory obligations.
Develop a knowledge base of negotiation strategies, best practices, and negotiation personnel and teams.
Improve contract-management processes, procedures, workflows, and organizational structures.
Administer commercial and financial vendor arrangements, including billing, invoicing, performance incentives and remedies, and internal chargebacks where appropriate.
Work with procurement colleagues to develop statements of work and understand requests for information, requests for quotation, and requests for proposal in the pipeline.
Work with vendors and key stakeholders to establish clear contract change-control processes.
Participate in vendor selection, contract development and negotiation, contract changes and modifications, and enforcement of performance clauses, incentives, and remedies.
Manage the contract-execution process, resolve problems, mitigate delays, assist with audits, mediate disputes, and escalate issues.
Desired Qualifications
ITIL experience.
Preferred professional certifications include Certified Professional Contract Manager, Certified Public Procurement Officer, NIGP Specialization Certificate in Technology Procurement, and NIGP Certified Procurement Professional.
Overview
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The Vendor Contract Administrator (VCA) – IT VMO is responsible for managing the contract life cycle, which includes participating in selection of vendors, contract development and negotiation, changes, modifications, and enforcement of performance clauses, including incentives and remedies. The VCA acts as the key contact and subject-matter expert for all contract-related activities. This includes assisting with negotiating contract terms, conditions, modifications, incentives, and remedies, while working with key stakeholders to ensure that their requirements are met. Additionally, this position manages the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes, and escalating issues.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Additional Benefits
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance
Key Responsibilities
Establish contract management objectives, procedures, templates, and workflow processes for vendor contracts and deliverable schedules. Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables, and contract change notes. Manage and control access to documents as appropriate.
Develop contracts that clearly outline responsibilities, deliverables and costs that can be translated to effective performance and cost management.
Work with legal representatives to develop and insert appropriate legal protections in contracts, as warranted.
Work with all teams (security, compliance and tax, HR, accounts payable [AP], etc.) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations.
Develop a knowledgebase of negotiating strategies, best practices, and negotiation personnel and teams. Make improvements to processes, procedures, workflow, and organizational structures for contract management.
Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies, and internal chargebacks, where appropriate.
Work alongside procurement colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotation (RFQs), and requests for proposal (RFPs) that are in the pipeline.
Work with vendors and key stakeholders to establish clear contract change control processes.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.
Qualifications
Education & Requirements
Minimum of four (4) years of relevant experience including negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements required
Experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication
Experience working with all key departments (security, compliance, finance, tax, AP, legal and procurement)
ITIL experience desired, but not required
Bachelor’s degree in Business, Economics, Psychology, Computer Science, Mathematics, Statistics, or Finance from an accredited institution
In lieu of the required Bachelor’s degree, a minimum of four (4) years of additional relevant work experience is required for the position
This experience is in addition to the minimum years listed in the Experience Requirements above
Four (4) additional years of experience in a Purchasing Department or Equivalent Agency, in which primary responsibilities included contract negotiation, development of contract standards and procedures, and development of multi-year or major high value agreements with an emphasis on technology or IT service agreements
Preferred Relevant Professional Certifications include, but are not limited to:
How to determine contractual and financial exposure and negotiate contracts
Contracting trends, licensing models and traditional and emerging contract and vendor performance models
Market knowledge of the category of IT vendor for which the contract manager is responsible
Contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation
Best practices for IT contract negotiation tactics and strategies
How to structure bids, evaluate bids against a broad set of evaluation criteria, and provide recommendations for vendor selection
Government and industry regulations that will influence contracting approach and vendor behavior (for example, FINRA for financial institutions, and U.S. Health Insurance Portability and Accountability Act [HIPAA] for healthcare organizations).
Knowledge of IT concepts and systems
Customer-focused approach to delivering contract management services to internal customers
Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle
Strong interpersonal and communication skills
Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks
Proven ability to:
Bridge communications between the IT and business organizations, with a focus on developing an understanding of how to structure contracts to deliver against business needs and goals
Protect the enterprise's interests, comply with applicable regulations, and mitigate risks, assembling the appropriate set of clauses and schedules, without hampering delivery methodologies and processes
Leverage interpersonal relationship strengths to manage disputes and drive change in vendor behaviors, and create a working environment where vendors receive incentives to change behaviors and meet performance goals
Adopt an analytical approach to problem solving, with a focus on managing tasks with appropriate urgency in a results-oriented team environment
Manage multiple complex contracting initiatives across organizational boundaries
Make decisions efficiently that add value and are achieved in what can be tight time frames
Communicate with clarity to internal and external stakeholders and with vendors.
Use technology and tools effectively in managing the contract life cycle
Create a customer-focused, service-based approach to working with stakeholders and vendors that emphasizes the creation and cultivation of cross-organizational relationships
Analyze and evaluate change to drive continuous improvement in the process of contract management and incorporate contract management trends
Participate in the development of the asset management mission, goals, and objectives
Communicate with IT users, legal and procurement staff, and business leaders to craft contracts that align complex needs with contractual requirements to achieve business outcomes
Start your journey towards a thriving future with IEHP and apply TODAY!
Work Model Location
This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)