Patient Experience Specialist
Voy
Patient Experience Specialist
Voy
Personalized weight-loss program with meds
Voy is a healthcare platform led by clinicians. We support people managing long-term health conditions with treatment plans backed by real evidence.
Founded in 2018, we started as MANUAL, focusing on hair loss, weight loss and men’s health. As we grew, we realised we could help more people. In 2025, we became Voy and expanded into more areas of health, including female hair loss, testosterone, menopause, dermatology and diagnostics with Do Health.
Today, Voy has around 750,000 active customers and has treated more than 2 million people since we began. We work across the UK, Germany, Brazil and India to make a new future of healthcare a reality. We’re approaching $1bn in ARR and have grown more than 100% year on year, every year since inception. At Voy, we let the evidence do the talking. In a published study of over 100,000 people, those who reached 12 months in the Voy programme and stayed engaged lost up to 24% of their body weight.
Our vision is simple: to make 100 years of healthy living within reach for everybody. Our mission is to bring quality care to everyone, at scale.
The opportunity
You’ll join Voy’s established Patient Experience team at an exciting stage of our growth. As we continue to expand across our Weight Loss and TRT categories, you’ll play a key role in delivering exceptional patient support while helping us scale our tools and processes to meet the needs of a growing patient community.
As a Swedish-speaking Patient Experience Specialist, you’ll be a key point of contact for our Swedish-speaking patients, guiding them throughout their journey and championing their needs across the business. You’ll have the opportunity to solve meaningful problems, collaborate with cross-functional teams and shape a patient experience that builds trust, encourages recommendations and supports Voy’s mission to make healthcare more accessible.
What you'll do
Who you are
Voy helps people lose weight by combining medical treatment with ongoing behavioral coaching. It runs a weight‑loss program where clients start with an online assessment to identify a personalized plan, then receive prescribed medication delivered discreetly to their home, plus regular coaching sessions to monitor progress and reshape eating habits. The approach also tackles emotional eating and aims for long‑term results, supported by a subscription model that provides continuous care. Compared with traditional dieting, Voy emphasizes medically guided weight management and sustained support, which it says leads to much greater total weight loss over time. The company’s goal is to help clients achieve durable health improvements by pairing personalized care, medical treatment, and habit change.
Explore more opportunities at Voy