All Accor

Global hotel management, franchising, loyalty program

Guest Service Agent

Hotel Guest ServicesUpdated on Nov 11

Part-timeMascot, AustraliaNo salary listedIn-person

About the Job

Requirements

A service-focused personality is essential.
The ability to work a flexible seven-day roster is required.
Exemplary written and verbal communication skills are required.
A current and valid RSA card in New South Wales is required.
The candidate must be well-presented and able to build rapport in person and over the telephone.
A strong focus on and passion for hotel operations is required.
The ability to deliver excellent customer service is required.
The candidate must be self-motivated and have a positive, professional attitude.
The candidate must be able to manage time, multitask, work under pressure, and think on their feet.
Strong personal integrity is required.

Responsibilities

Provide passionate, knowledgeable, and friendly service.
Assist guests with enquiries and complaints and provide accurate information.
Check guests in and out accurately and in a timely manner.
Take reservations as required.
Answer telephone calls professionally.
Reconcile cashier floats, transactions, and account alterations; collect payments and issue receipts.
Keep guest details fully updated in the property management system to ensure the information is correct.
Ensure special requests are actioned appropriately and promptly.
Maintain the cleanliness and presentation of the front desk.
Communicate relevant information between departments.

Job Description

Reception Agent
We are currently seeking dedicated and dynamic Casual & Part Time Guest Services Agents to join our team at ibis budget Sydney Airport, and support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service.

What is in it for you:
* Employee benefit card offering discounted rates at Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing/ Key Responsibilities:

Provide passionate, knowledgeable, and friendly service
Assist guests with all enquiries and complaints and provide accurate information to guests
Check guests in and out of the Property accurately and in a timely manner
Take reservations as required
Answer all telephone calls in a professional manner
Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly
Ensure all guest details are fully updated on PMS system to ensure information is correct
Ensure special requests are actioned appropriately and promptly
Maintain the cleanliness and the presentation of the front desk at all times
Ensure relevant information is communicated between departments

Qualifications

Your experience and skills include:
Service focused personality is essential

Additional Information

To be successful in this role, you will have:

The ability to work a flexible 7-day roster.
Exemplary written and verbal communication skills
Hold a current and valid RSA card in NSW
Well-presented with a natural ability to build rapport both in person and over the telephone
Strong focus and passion for hotel operations
Ability to deliver excellent customer service
Self-motivated with positive and professional attitude
Proven ability to manage time, multi-task, work under pressure, and think on your feet
Strong personal integrity

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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