Sutherland

Global BPO providing customer lifecycle management

Especialista en Atención al Cliente

Customer SupportConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

Demonstrate English proficiency at B2+ or higher, both spoken and written.
Have a secondary-school diploma or equivalent.
Be able to multitask and use various systems efficiently.
Demonstrate customer orientation and problem-solving skills.
Pay attention to detail and handle data accurately.
Have basic computer skills, including customer relationship management tools, email, and spreadsheets.

Responsibilities

Assist customers by phone, chat, or email while meeting established performance objectives.
Manage customer inquiries and problems through resolution, escalating them when necessary.
Accurately document interactions and keep customer information up to date.
Handle confidential information with discretion, responsibility, and care.

Descripción del empleo

Buscamos un Representante de Servicio al Cliente con sólidas habilidades en inglés para brindar a nuestros clientes una atención amable, eficiente y precisa.

Principales Responsabilidades

Atender a los clientes por teléfono, chat o correo electrónico, cumpliendo con los objetivos de desempeño establecidos.
Gestionar las consultas y problemas de los clientes hasta su resolución, escalándolos cuando sea necesario.
Documentar las interacciones de manera precisa y mantener actualizada la información de los clientes.
Manejar información confidencial con discreción, responsabilidad y cuidado.

Requisitos

Requisitos:

🌍 Dominio del inglés a nivel B2+ como mínimo, tanto oral como escrito
🎓 Diploma de educación secundaria o equivalente
💻 Capacidad para realizar múltiples tareas y utilizar diversos sistemas de manera eficiente
🧠 Orientación al cliente y sólidas habilidades para la resolución de problemas
🔍 Atención al detalle y precisión en el manejo de datos
⌨️ Conocimientos básicos de informática (herramientas CRM, correo electrónico y hojas de cálculo)

Información adicional

Toda la información proporcionada será tratada de manera confidencial, de conformidad con las normas y directrices de EEO.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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