Full-Time
Manager – Customer Success
Posted on 4/18/2024
B2B database and revenue team intelligence platform
Data & Analytics
Mid
London, UK
Required Skills
Sales
Communications
Hubspot
Salesforce
Requirements
- 3+ years experience managing Customer Success teams for a technology company
- Experience with Salesforce Service Cloud
- Technical proficiency across the technologies ZoomInfo integrates with (SFDC, Marketo, HubSpot, Eloqua, Outreach, SalesLoft, Dynamics, and others)
- Proven track record of building teams and designing processes to improve customer experience with a SaaS solution
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
- Strong communication, presentation, and relationship management skills
- Proven leadership skills, with a focus on partnering with both leaders across the organization and direct reports
Responsibilities
- Owns the complete customer success experience for the Mid-Market and Enterprise accounts for international business, strives to exceed desired service levels, and acts as an escalation point for customer issues when necessary.
- Manage customer facing teams that strategize with and guide our customers
- Introduces innovative concepts to the organization to improve the customer experience.
- Measures, achieves, and communicates agreed upon key performance indicators. Understands and addresses customer experience outliers in real-time.
- Provides feedback to Sales and Product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with customers.
ZoomInfo provides a B2B database and a multiplatform operating system for revenue teams, offering intelligence, prospecting, ABM and conversion tools, candidate database and engagement tools, and data-as-a-service. The company's technologies include a GTM platform, sales intelligence, conversation intelligence, marketing intelligence, sales engagement, contact data, intent data, lead generation, and database hygiene.
Company Stage
N/A
Total Funding
$7M
Headquarters
Vancouver, Washington
Founded
2007
Growth & Insights
Headcount