MyMichigan Health

Boutique insurance agency for employee benefits

Admitting Representative

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeStandish, MI, USANo salary listedIn-person

About the Job

Requirements

One year of experience working with insurance and patient accounts is required.
Typing skills and basic personal computer knowledge are needed to enter patient information.
Basic math proficiency and customer service skills are required.
Interpersonal skills are needed to communicate clearly with individuals and groups at all levels.
The employee must maintain confidentiality of patient information and data.
Employees must demonstrate competency in Microsoft Windows.
Fingerprinting is an essential credential requirement.
The employee must be able to wear required personal protective equipment, move about the facility with or without an assistive device, meet the physical functions of the job, and have adequate vision and hearing with or without assistive devices.
The employee must be able to sit, stand, and walk for extended periods and may need to stoop, kneel, or crouch.
The employee must follow bloodborne pathogen and tuberculosis testing requirements.
The employee must be able to handle multiple tasks, work independently and with others, maintain regular and predictable attendance, and stay awake.
The role requires dexterity for handling, reaching, grasping, fingering, and feeling; these movements may be repetitive.
The role is sedentary and may require occasionally lifting or carrying 0–10 pounds.

Responsibilities

Collect copayments, post payments in the computer, print receipts, balance cash at the end of the shift, and provide patients with pre-printed materials.
Meet with patients or family members to explain insurance coverage, treatment costs, hospital billing policies, and financial obligations upon discharge, and set up payment plans.
Make financial arrangements for patients without insurance or with inadequate coverage, and communicate available financial assistance programs for self-pay patients.
Access insurance eligibility websites to verify benefits and coverage, assess copayment and deductible amounts, and document the information.
Perform inpatient admission functions, including direct admissions and emergency department admissions.
Obtain admission-consent signatures and Important Message from Medicare acknowledgments, review emergency-contact and clergy information, and notify the house chaplain.
Collect patient demographics to complete accurate registrations, including Medicare Secondary Payer information for Medicare patients.
Use available tools to verify patient identification.
Process future-dated registrations for Medical Outpatient, Invasive Radiology, OB checks, and Cardiac Catheterization.
Carry out special projects assigned by the supervisor.
Perform other duties as assigned.
For casual staff, pick up at least 50% of requests to provide admitting coverage in Midland, Clare, and Gratiot locations and register patients who present for registration.

Desired Qualifications

Knowledge of medical terminology and medical office practices, policies, and procedures, normally acquired through experience in a medical center or similar setting.
Four years of experience working in a hospital setting with insurance, registration, and collections.
CHAA certification.

Summary

This position is responsible for registration and insurance verification in all registration areas within MyMichigan Health. This position will make financial arrangements for patients without insurance or with inadequate insurance. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients at the point of discharge in a diplomatic and customer focused manner. This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned. For casual staff � responsible for picking up a minimum of 50% of the requests to provide admitting coverage in any of the Midland, Clare, and Gratiot locations and is responsible for registration and insurance verification of all patients who present to registration.
Responsibilities

(40%)* Collects co-pay amounts, posts the payment in the computer, prints receipts, balance cash at end of shift. Provides patients with pre-printed materials.

(20%)* Meets with the patient and/or family to explain insurance coverage, treatment costs, hospital billing policies and to inform them of their financial obligations upon discharge. Sets up payment plans.

(20%)* Makes financial arrangements for patients without insurance or with inadequate insurance coverage and communicates available financial assistances program for self-pay patients.

(20%)* Accesses insurance eligibility websites to verify benefits and coverage. Able to assess co-pay and deductible amounts and document the information.

OTHER DUTIES AND RESPONSIBILITIES:

Perform inpatient admission functions, including direct admits and emergency department admissions.

Includes obtaining signatures for admission consent, Important Message from Medicare, review of patient emergency contacts, clergy information and notification of house chaplain.

Collects patient demographics to complete a registration accurately including documentation of MSP information for Medicare patients.

Uses available tools to verify patient identification.

Process Medical Outpatient, Invasive Radiology, OB checks and Cardiac Catheterization registrations (all are future dated registrations).

Carries our special projects as assigned by supervisor.

All of duties as assigned.

Certifications and Licensures

Credential:FINGERPRIN: Fingerprinting

Equivalent Experience:

Qualification Source:

Essential: true

Required Education

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

Other Information

EXPERIENCE, TRAINING AND SKILLS:

One year experience working with insurance and patient accounts required.

Typing skills and basic personal computer knowledge needed to enter patient information.

Basic math proficiency and customer service skills.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear an understandable manner.

Maintains confidentiality with all patient information and data obtained.

Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting preferred.

Four (4) years experience working in a hospital setting with insurance, registration and collections preferred.

CHAA certification preferred.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft� Windows.

An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Equivalent Experience and Other Comments (Education)

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

Other Comments

Credential:FINGERPRIN: Fingerprinting

Equivalent Experience:

Qualification Source:

Essential: true

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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