Analyst Relations Coordinator

Would you like to support increasing awareness for Vonage, a global leader in cloud communications helping businesses to accelerate their digital transformation ? Do you want to empower the Vonage marketing team to make data-driven decisions that further establish Vonage as a leader in cloud communications?

The Analysts Relations (AR) team is a strategic part of Vonage’s Corporate Communications  function with the marketing department, with the primary objective of influencing industry analysts’ perception of Vonage as a leading cloud communications provider.  As an organization, our focus is positioning Vonage accurately and positively, and ensuring we have a coordinated response to key issues that may span the Vonage business.

What you will do:

As the Analyst Relations Coordinator, you will provide operational support  including the coordination of analyst interactions, procurement of analyst services, reporting, and process management for responding to analyst ranking reports.  We seek a data-driven, organized, and passionate individual, who can dive deep to improve process efficiency and solve problems for stakeholders across the region. You will work cross functionally, engaging with Program Managers, Product Managers, Marketing Managers, Tech and Business Leaders on a daily basis. The ideal candidate will thrive in fast-paced, deadline-driven environments, be able to manage multiple priorities and deadlines through ambiguity and complexity.  

What you will do:

• Support analyst relations plans that align to Vonage’s corporate strategies
• Help facilitate data collection and collation to respond to analyst report RFIs
• Collect and summarize input from analysts, outcomes of meetings, etc to turn into recommendations for the business and action plans for the analyst relations program
• Collaborate with subject matter experts to respond to inquiries, schedule interactions/briefings and inquiry, execute AR plans, and report on progress and achievements
• Help plan analyst engagements, across all interaction types: briefings, advisory days, inquiries, etc.
• Provide analyst relations support for industry events, including project management and coordination of on-site interactions
• Track and manage licenses and pre-purchased services across multiple vendors
• Manage vendor relationships regarding subscriptions.
• Develop relationships and processes with finance, HR, operations, procurement, legal and other stakeholders to identify and address reporting requirements
• Automate tasks with technology where possible and document Vonage Analyst Relations policies and standards, e.g. standard operating procedures
• Update and maintain research library, organizing for future and ongoing use.
• Create an internal repository of analyst ranking reports by business areas.
• Assist in compiling e-blasts and e-newsletters.

What is Required:

• Minimum two years of  experience in industry analysis/research, marketing,  public relations or other corporate communications functions 
• Bachelor’s degree from an accredited college/university in communications, business or a related field
• Strong written and verbal communications skills; ability to think and react quickly in a fast-paced environment
• Ability to synthesize, interpret and summarize third-party analysis and research for cross-functional audiences.
• Able to manage multiple projects concurrently; comfortable working with remote colleagues and stakeholders
• Self-starter who is also self-organized and autonomous in managing their workload and deadlines
• Curiosity and a love of learning that includes a passion for technology.
• Experience working within cross-functional teams
• Ability to demonstrate exceptional interpersonal skills in working with others.  
• Capacity to work independently and collaborate with global contacts, both inside and outside of Vonage; possess an enthusiastic presence and be highly responsive and collaborative; be a team player with the ability to earn trust and respect.

What’s in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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