J

JP Morgan Chase

Runs a consumer bank and an investment bank

Lead Infrastructure Engineer

Full-Time
$147.3k - $190k
Senior
Plano, TX, USA+3 moreMore locations: Jersey City, NJ, USA | Columbus, OH, USA | Wilmington, DE, USA
In Person
IT OperationsSystem Administration, Enterprise Applications

About the job

Requirements
  • Formal training or certification in infrastructure engineering concepts and at least 5 years of applied experience.
  • Deep knowledge of one or more infrastructure engineering areas, such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments.
  • Demonstrated experience using enterprise-authorized AI capabilities in infrastructure engineering workflows, with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted recommendations before implementation, escalate when uncertain, and ensure outcomes align with resiliency, security, and auditability expectations.
  • Deep knowledge of cloud infrastructure and multiple cloud technologies, with the ability to operate in and migrate across public and private clouds.
  • Deep knowledge of one specific infrastructure technology and scripting languages, such as Python; experience with Snowflake and Databricks is required.
  • Experience supporting enterprise-grade third-party platforms in production, including vendor engagement, upgrades, and operational troubleshooting.
  • Hands-on experience operating Windows and Linux environments, including system services, logging, patching, access controls, and performance troubleshooting.
  • Proficiency with Infrastructure as Code, scripting, and building repeatable deployment and operational patterns.
  • Experience with observability and monitoring, including metrics, logs, traces, alerting, and using telemetry to improve stability and performance.
  • Strong incident management skills, including clear communication during high-severity events and high-quality post-incident documentation with actionable remediation.
  • Demonstrated ability to lead cross-team delivery by translating requirements into technical designs, managing dependencies, and driving execution in a controlled, change-managed environment.
Responsibilities
  • Apply technical expertise and problem-solving methodologies to projects of moderate scope, delivering creative solutions for design, development, and technical troubleshooting of moderately complex problems.
  • Apply technical judgment and structured problem-solving to deliver infrastructure changes end-to-end for business intelligence platforms across Windows and Linux, and AWS and SaaS environments.
  • Use enterprise-authorized AI capabilities to accelerate infrastructure analysis and design documentation, validate outputs, and handle operational data according to sensitivity and security requirements.
  • Lead a workstream spanning cloud networking and connectivity, compute and storage, load balancing, DNS, and certificates/TLS, managing scope, dependencies, risk, and status.
  • Partner with security, identity and access management, network, site reliability engineering and operations teams, and vendors to architect and implement scalable, resilient solutions and platform modernization.
  • Automate and standardize delivery using Infrastructure as Code and repeatable build and deployment practices.
  • Troubleshoot moderately complex cross-domain issues involving single sign-on and authentication, network connectivity, operating system and platform performance, and application-to-data-source latency; drive root cause to resolution.
  • Evaluate upstream and downstream dependencies and deliver safe change plans, including testing, phased rollout, and backout, to minimize impact for a large user base.
  • Build in security and compliance controls, including least privilege, vulnerability remediation, encryption, and audit-ready logging, and maintain runbooks and operational documentation.
  • Use reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable, auditable, and aligned with resiliency and security expectations.
  • Contribute to an inclusive, respectful team culture through clear communication, collaboration, and knowledge sharing.
Desired Qualifications
  • Experience supporting enterprise Tableau environments at scale, including high concurrency and large user bases, node and service operations, monitoring, upgrades, reload scheduling and publishing, and operational troubleshooting.
  • Experience administering and troubleshooting business intelligence platforms such as Tableau, ThoughtSpot, or Sigma, including user access patterns, performance tuning, and data-source integration.
  • Experience integrating business intelligence tools with enterprise identity and single sign-on, including Active Directory fundamentals, SAML/OIDC concepts, certificate/TLS management, and authentication troubleshooting.
  • Experience supporting third-party SaaS business intelligence products hosted on AWS, including vendor incident coordination and escalation, service health verification, and network and connectivity considerations.
  • Familiarity with AWS fundamentals relevant to SaaS and hybrid integrations, including IAM, VPC networking, security groups, load balancing, DNS, and monitoring primitives.
  • Strong Windows and Linux operational skills for business intelligence tooling and gateways/connectors, including service troubleshooting, log-based diagnosis, patching, and performance analysis.
  • Experience operating in regulated or audit-controlled environments with strong change controls, documentation, and traceability.
  • Ability to drive cross-team reliability improvements using telemetry, including monitoring and alerting, SLOs/SLIs, and post-incident learnings to reduce recurrence.

About the company

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1799

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Simplify's Take

What believers are saying

  • Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
  • Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
  • Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.

What critics are saying

  • AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
  • Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
  • It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.

What makes JP Morgan Chase unique

  • It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
  • It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
  • Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.

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Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

-9%

1 year growth

-4%

2 year growth

-4%
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