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Skadden

Global law firm handling cross-border M&A

Technology Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, general desktop environments, and Windows and Mac operating systems.
  • At least three years of related work experience, including two years of specialized technical training, or an equivalent combination of education and experience; knowledge of current technology applications, hardware, and software.
  • Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
  • Ability to maintain continuous concentration, alertness, and attention to detail.
  • Basic understanding of hardware and software used for building security systems.
  • Strong customer service skills.
  • Knowledge of relevant firm computer software programs such as Outlook, Excel, and PowerPoint, and ability to learn new software and operating systems.
  • Effective interpersonal and communication skills, both verbally and in writing.
  • Ability to handle multiple projects and shifting priorities.
  • Ability to handle sensitive matters and maintain confidentiality.
  • Ability to organize and prioritize work.
  • Ability to work well in a demanding and fast-paced environment, independently and effectively within a team.
  • Flexibility to travel and adjust hours as needed to meet operating and business needs.
  • High school diploma or equivalent.
  • Regular and reliable physical presence onsite, including frequent physical exertion such as walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

  • Respond to local and central telephone helplines, support tickets, and email; assess problems, offer assistance, log calls in the firm's call logging systems, and resolve or escalate issues as appropriate.
  • Provide application support for local installations and Citrix-based applications.
  • Assemble, install, configure, test, image, troubleshoot, and repair hardware and peripherals, including computers, printers, scanners, mobile phones, Wi-Fi-capable devices, audio-visual equipment and software, reprographic and cost-recovery network interfaces, security network interfaces, and other equipment and applications as required.
  • Provide assistance and advice on technology allowance purchases for attorneys.
  • Support, troubleshoot, and repair laptops and desktops.
  • Assist with remote site access and the firm's audio-visual setup requirements.
  • Assist with off-site technology setups as required.
  • Maintain data room components and data closets, and troubleshoot networking issues with the Technology Manager or Supervisor.
  • Support personnel additions, moves, and changes.
  • Service and document loaner equipment in accordance with firm policies, and maintain accurate inventory records.
  • Establish and maintain effective working relationships with clients, attorneys, and business services professionals.
  • Help ensure firm systems security by understanding risks and following best practices.
  • Help maintain firm policies and procedures relating to computer technology.
  • Provide basic induction training on technology systems, mobile-device usage, and basic software usage.
  • Provide software training based on modules created by the global training department.
  • Provide a consistent, high level of customer service.
  • Manage firm resources responsibly and comply with and understand firm operations, policies, and procedures.
  • Perform other related duties as assigned.

About the Company

Skadden

Global law firm handling cross-border M&A

Skadden helps corporations, financial institutions, and governments with complex cross-border legal matters. Its practice areas include mergers and acquisitions, capital markets, private equity, finance, corporate restructuring, tax, insurance, and government enforcement, plus international litigation and arbitration. In London, the firm draws together UK, European, and US capabilities to handle M&A (including Takeover Code), financial services regulation, EU competition, employment, IP, IT, data protection, and cybersecurity. The goal is to provide high-quality legal guidance and representation for multinational matters, helping clients navigate regulation, manage risk, and reach business objectives.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1948

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