Technical Support Engineer 3
CoreWeave
Technical Support Engineer 3
CoreWeave
Rents GPU cloud computing for AI developers
The Customer Experience (CX) Organisation at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. Supporting the infrastructure that powers the AI revolution across data centres, hardware systems, and customer workloads, the CX team aligns closely with internal and customer engineering teams to offer valuable field insights and contribute directly to the CoreWeave product roadmap and development.
As a Technical Support Engineer III, you will be on the front lines empowering clients to harness the full potential of our advanced Kubernetes-powered High-Performance Computing (HPC) cloud infrastructure. Operating in a 24/7/365 environment with 8-hour shifts scheduled between 7:00 AM and 7:00 PM local time, you will collaborate with engineers and researchers to troubleshoot and resolve issues impacting mission-critical AI training workloads. In addition to serving as a technical escalation point for high-priority cases, you will mentor team members, deliver technical training, conduct ticket quality assurance reviews, and refine operational playbooks to maintain swift, high-touch support communications and strict SLAs.
Preferred:
We believe in investing in our people and value candidates who bring diversified experiences to our teams—even if you do not match 100% of the listed criteria.
We work hard, have fun, and move fast! We are in an exciting stage of hyper-growth that you will not want to miss out on. We are not afraid of a little chaos, and we are constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take-off, the organisation's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
To fulfill our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results.
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
Benefits may vary by location.
Equal Opportunity
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Recruitment Agencies
CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.
Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
Export Control Compliance
This position requires access to technology and/or source code subject to U.S. export control laws. Any such access will be provided only in compliance with applicable U.S. export control requirements. As part of the recruitment process, CoreWeave may request limited information reasonably necessary to assess applicable export-control requirements.
Updated privacy notice - UK and EU Job Applications
When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (“Controller”), which is located at
Phosphor (6th Floor), 133 Park Street, London, SE1 9EA
and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. With respect to transfers originating from the UK or the European Economic Area ("EEA") to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at [email protected]
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record-keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be found here; and (ii) for the UK, this is the Information Commissioner's Office.
For additional information, please see our Privacy Policy.
CoreWeave rents cloud computing to AI labs and businesses that train models and run them in production for research and commercial applications. Its platform combines NVIDIA graphics chips, storage, networking, and software built for demanding AI workloads across connected clusters scaled to fit each project. CoreWeave Forge connects tools for tracking experiments, testing models, and improving AI systems using feedback from production. Customers rent computing capacity through committed contracts or usage charges, while managed services handle the infrastructure needed to keep large workloads running. CoreWeave was founded in 2017 and is headquartered in Livingston, New Jersey.
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