WNS

Global BPM and analytics services provider

Healthcare Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeManila, Metro Manila, PhilippinesNo salary listedRemote

About the Job

Requirements

An active Professional Regulation Commission license and United States Registered Nurse license are required.
At least two years of bedside experience is required.
At least two years of triage phone-handling experience is required.
Applicants must be willing to work a shifting schedule, including night and graveyard shifts.
Applicants must be willing to work holidays and weekends.

Responsibilities

Make outbound calls to healthcare providers and accept inbound calls from them.
Answer questions about participation requirements, assist with registration and login, support assessment completion, and address questions about scoring results.

Desired Qualifications

Experience in emergency room, operating room, medical-surgical, utilization review, utilization management, triage, intensive care unit, or hemodialysis settings is preferred.
Strong verbal and written communication skills, including the ability to interact professionally with facility personnel and providers.
Knowledge of the healthcare or medical domain.

Job Description

The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the requirement to participate, assistance with registration and login, assessment completion and questions regarding scoring results.

Qualifications

Active PRC and USRN License with 2 years Bedside Experience.
At least 2 years Triage Phone handling experience
Preferably with ER / OR / Medical Surgical / UR / UM / Triage / ICU / Hemodialysis experience
Excellent verbal/written communication skills, including the ability to handle interactions with facility personnel and providers in a professional manner.
Good knowledge in Healthcare or Medical domain
Willing to work on shifting schedule - night and graveyard shift
Willing to work on holidays / weekends
Can start ASAP

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO Coverage from Day 1, including your dependents
• Skills Training opportunities
• Paid Leaves
• Annual appraisal

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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