Field Service Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Paint Field Service Manager

フィールドサービスエンジニア / Field Service Engineer

役割と責任
この役割では、ABB標準のプロセス、品質基準、安全ガイドラインに従い、サービス業務を実行する機会があります。初回のアプローチで作業を計画・実行し、高品質なサービス提供を確保しつつ、強い緊急性、主体性、顧客重視の姿勢を示します。技術的な専門知識を提供し、システムパフォーマンスを維持し、長期的な顧客関係を築くという重要な役割を担います。

主な業務内容:

• ABB塗装ロボットシステムおよび関連周辺機器の設置、試運転、起動、テストを実施し、顧客現場での展開と運用準備を確実にします。
• 設備の信頼性、性能、稼働時間を最大化しつつ、運用の妨げを最小限に抑えるために予防保守、点検、是正修理を実施します。
• 機械的、電気的、制御、ソフトウェア関連の問題を現地およびリモートサポートを通じて診断・トラブルシューティングを行い、迅速かつ効果的な技術的解決策を提供します。
• システムおよびプロセスのパフォーマンスを分析し、故障の根本原因を特定し、是正および予防措置を実施して生産性、信頼性、長期的な機器性能を向上させます。
• 予備部品、材料、工具、設備の要件を含むサービス活動を計画・準備し、ABBの品質、安全性、運用基準への準拠を確保します。
• 顧客と密接に連携して運用効率を向上させ、システム最適化の機会を特定し、ロボットの運用・保守・ベストプラクティスに関する技術研修や指導を提供します。
• 迅速かつプロフェッショナルかつ高品質なサービスサポートを提供し、顧客満足と長期的なパートナーシップを保証する強固な顧客関係を築き維持しましょう。
• アップグレード、改修、近代化プロジェクト、予防保全契約、その他の付加価値サービスソリューションの機会を特定することで、サービス営業や事業成長の取り組みを支援します。
• 正確なサービス文書作成と継続的な改善を確保し、技術報告書の作成、ABBの安全・品質要件の遵守、技術知識の共有、エンジニアリングチームへのフィードバック提供などを行い、製品やサービスプロセスの改善に努めます。

役職の資格

• 高校卒業以上。機械工学、電気工学、メカトロニクス、自動化、または関連技術分野の技術高校教育が望ましい。
• フィールドサービス、産業オートメーション、ロボティクス、塗装システム、または関連する製造環境の経験の方歓迎
• 電気、機械、空気圧、自動化システムの基礎知識
• 日本での顧客対応の経験と、顧客対応の責任を管理しています
• JLPT N1レベルまたは同等の日本語能力
• 基本的な英語コミュニケーション能力
• 優れた問題解決能力、トラブルシューティング能力、分析
• 能動的なサービス環境で独立して作業し、優先順位を効果的に管理する能力
• Microsoft Officeアプリケーション（報告および文書作成）
• 顧客のニーズに応じて週末、祝日、夜勤の仕事や出張が発生する可能性がある為、対応可能な方
• 日本の運転免許証

私たちの事業

ABBロボティクス部門は、ロボティクスおよび機械および工場を提供しています 製品、ソフトウェア、ソリューション、サービスを含む自動化し、収益はこれらから生み出されています。エンドユーザーへの直接販売だけでなく、主にシステムインテグレーターや機械を通じた間接販売も含まれます。www.abb.com/robotics

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Your role and responsibilities
In this role, you will have the opportunity to execute service work with low to medium complexity in accordance with ABB standard processes, quality standards, and safety guidelines. You will plan and execute work using a first-time-right approach, ensuring high-quality service delivery while demonstrating a strong sense of urgency, ownership, and customer focus. You will play a key role by providing technical expertise, maintaining system performance, and building long-term customer relationships.

The work model for the role is: Hybrid

 
This role is contributing to the Robotics Business Area in Toyota-shi, Japan.

You will be mainly accountable for:

• Execute installation, commissioning, startup, and testing of ABB paint robot systems and associated peripheral equipment, ensuring successful deployment and operational readiness at customer sites.
• Perform preventive maintenance, inspections, and corrective repairs to maximize equipment reliability, performance, and uptime while minimizing operational disruptions.
• Diagnosing and troubleshooting mechanical, electrical, control, and software-related issues through both on-site and remote support, delivering timely and effective technical resolutions.
• Analyze system and process performance, identify root causes of failures, and implement corrective and preventive actions to improve productivity, reliability, and long-term equipment performance.
• Plan and prepare service activities, including spare parts, materials, tools, and equipment requirements, ensuring compliance with ABB quality, safety, and operational standards.
• Collaborate closely with customers to improve operational efficiency, identify opportunities for system optimization, and provide technical training and guidance on robot operation, maintenance, and best practices.
• Build and maintain strong customer relationships by delivering responsive, professional, and high-quality service support that ensures customer satisfaction and long-term partnership.
• Support service sales and business growth initiatives by identifying opportunities for upgrades, retrofits, modernization projects, preventive maintenance agreements, and other value-added service solutions.
• Ensure accurate service documentation and continuous improvement, including preparation of technical reports, compliance with ABB safety and quality requirements, sharing technical knowledge, and providing feedback to engineering teams to enhance products and service processes.

Qualifications for the role

• High school diploma or higher; technical high school education in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, or a related technical field is preferred.
• Experience in field service, industrial automation, robotics, paint systems, or related manufacturing environments is advantageous.
• Basic knowledge of electrical, mechanical, pneumatic, and automation systems.
• Experience working with customers in Japan and managing customer-facing responsibilities.
• Japanese language proficiency at JLPT N1 level or equivalent.
• Basic English communication skills with the ability to read technical manuals, create basic reports, and communicate with overseas factories via email or simple conversations.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to work independently and effectively manage priorities in a dynamic service environment.
• Proficiency in Microsoft Office applications for reporting and documentation purposes.
• Willingness to travel and work weekends, holidays, and overnight assignments as required by customer needs.
• Valid driver's license in Japan.

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine

builders. www.abb.com/robotics

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