Full-Time
Product Support Specialist
Roblox
5,001-10,000 employees
User-generated multiplayer platform for immersive experiences
No salary listed
Noida, Uttar Pradesh, India
Hybrid
Three days on-site per week required.
 Customer Experience & Support (1) |
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- 4+ years of experience in a technical support, product support, or related role
- Strong understanding of customer support principles, methodologies, and best practices
- Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
- Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences
- Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders
- Experience with data analysis, reporting, and identifying trends to drive process improvements
- Familiarity with support ticketing systems, CRM tools, and other relevant support technologies
- Must be willing to participate in on-call support for incident management issues
- Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels
- Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations
- Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction
- Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions
- Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures
- Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance
- Experience in leveraging SQL or Python to problem solve and build dashboards
- Innovative: proactively identify emerging risks and execute on out of the box ideas to achieve goals
- Analytical: excited to investigate large, ambiguous problems, and measure the problems and the solutions
- Proactive Problem Solver: you anticipate potential problems and take proactive and decisive action to solve them
- Team-oriented: you lift up your peers and find ways to make the team stronger
- Data-Driven: uses data to identify trends, measure results, and drive decision-making
Roblox provides a global virtual platform where people, especially under 18, can learn, work, play, and socialize by joining games and experiences created by a large community of developers. Using Roblox Studio, creators build immersive multiplayer experiences that run on the platform for others to explore and enjoy. The platform supports cross‑device access and social features, allowing players to interact, team up, and share content. Revenue comes from in‑platform purchases (such as virtual currency and items) and subscriptions, fueling a large ecosystem for both players and creators. What sets Roblox apart is its emphasis on user‑generated content and a scalable marketplace where millions of new games and experiences are continuously added by the community, rather than a single author-driven catalog. The company aims to connect people through shared, accessible digital experiences and to empower developers to build, monetize, and grow their communities on the platform.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Mateo, California
Founded
2004
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Simplify's Take
What believers are saying
- Q2 2026 revenue grew 36% to $1.5 billion, with $294 million free cash flow.
- Build on mobile lowers creation barriers and expands creator supply starting July 2026.
- Australia's August 2026 undertaking forces safety upgrades that strengthen parental trust globally.
What critics are saying
- The Senate probe demands records by August 31, 2026, over grooming and exploitation.
- Australia's regulator found adults contacting children and ordered private-by-default accounts within three months.
- If safety failures persist, app stores and courts can cripple Roblox's child-first brand.
What makes Roblox unique
- Roblox Studio and user-generated worlds create a creator moat no copycat matches.
- Its 123 million Q2 2026 DAUs prove unmatched teen and child network effects.
- Open-sourced safety models, including Sentinel and PII classifiers, deepen platform-specific trust infrastructure.
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Benefits
Benefits and Perks - The health and well-being of our employees and their families is our top priority. We offer robust and comprehensive programs with variety to best meet your needs.
Well-Being Benefits - With flexible time off and a bi-annual, company-wide spring/summer recharge, Roblox knows how to balance working hard with winding down.
Financial Benefits - Competitive compensation packages, 401(k) matching, and flexible share incentives that let you choose how to share in our success.
Health and Wellness - Comprehensive medical, dental, and vision benefits, family planning resources, and 12 weeks off for all new parents.
Flexible Workplace - Our hybrid work schedule balances working onsite and working remotely. Enjoy daily lunch and an in-house fitness center when working from our San Mateo headquarters.
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 13%2 year growth
↑ 11%Apple's EU app store changes, Roblox safety, Pokémon Go's regional strategy and AI in Nordic studios | Week in Views. The Pocketgamer.biz team pick their highlights from the headlines this week and deliver the stories behind the stories August 21, 2026 The games industry moves quickly and while stories may come and go there are some that we just can't let go of... So, to give those particularly thorny topics a further going over we've created a weekly digest where the members of the PocketGamer.biz team share their thoughts and go that little bit deeper on some of the more interesting things that have happened in mobile gaming in the past week. Apple has faced a triple threat over the past week. In the EU, it's proposed new terms that it claims "resolve" its dispute with the European Union. The changes, which reduce fees and "complexity" - the latter which Apple itself created in trying to get around the Digital Markets Act, are set to go into effect on October 1st. That complexity, by the way, means there is now one set of terms for publishers, rather than two. But is Apple's "disagreement" with the European Commission really resolved as it says? There's been no comment from the EU thus far, despite the tech giant's claims it has worked in close collaboration with the EC. I sense the story is not over. Epic also isn't happy about the proposal. The Apple vs. Epic Games case rumbles on in the US looking for closure. Apple has proposed a deal like in the EU - a 15% commission for off-store purchases. Epic, once again, was not happy. "Apple's filing is in, and Apple admitted that under the Ninth Circuit's definition of 'necessary costs' they would charge 0% for purchases made via linkouts to the web," said Epic Games in a post. Finally, Apple is planning changes to App Tracking Transparency for most EU countries. As we noted in our article, Germany's Federal Cartel Office found that Apple's ATT framework gave Apple's own apps more favourable consent prompts than those shown to third-party developers, potentially breaching competition rules. Indeed, the prevailing theory has been that, in the name of privacy, Apple has been able to scale its own ads business ever since ATT's introduction. Mobile Dev Memo's Eric Seufert believes changes will nudge opt-in rates upward by a "non-trivial amount". However, the impact will be "precedential rather than immediately economic". The linkout element of this triple-threat looks like it's very slowly coming to a close - and not in Apple's favour, unless the EU truly has agreed to Apple's new terms. ATT looks like a new battlefield for the coming years. Roblox is facing yet another investigation over child safety, this time from the US Senate. The senators are raising serious concerns over grooming and other alleged sexual abuse that is linked to the platform. They even go as far as to say it appears that Roblox prioritises revenue and engagement over these safety concerns. While I can appreciate that Roblox has expanded at an enormous rate, it is aimed at a young audience and therefore has to ensure it is built to keep them safe. If that means growth slows while the teams work on safety, then so be it. I also understand Roblox has already tried to implement new measures such as age-based accounts and expanded parental controls, but questions remain about whether they are actually working. Just this week, Australia's internet regulator found that adults could still contact children on Roblox despite the safety measures currently in place. In that case, regulators have given Roblox three months to address the issues, so we'll see what comes of these latest investigations, but I truly hope serious change comes. From a worldwide cultural takeover in 2016, to navigating lockdown restrictions, to an evolution from 151 Pokémon to more than any other game in the franchise, Pokémon Go has had one impactful decade. After the geolocation giant celebrated its 10th anniversary this July, I had the chance to speak with head of EMEA marketing Jack Wilcock about planning events and campaigns, celebrating the milestone with a free edition of Go Fest and the impacts of regionally exclusive content. We discussed Summer Quest, region-exclusive Pokémon species like the UK-only Stonjourner (inspired by Stonehenge) and a partnership with the National Trust to get people out exploring the country's wild side. As something of a Pokémon fanatic, this interview was a big one for me. I was still in school when Go released, and at the time I couldn't have imagined I'd be conducting an interview about it 10 years later. At the same time, I'd like to think I put the fanboying to one side and focused on useful insights - learning about Go's long planning cycles, how the team chooses locations for live events and more. A few weeks ago I did a deep dive into how Chinese game studios are actually using AI. This time, I turned my attention to the Nordics. I talked to five people across the region: studio founders, an AI-native studio co-founder, a games lawyer and a business development manager, about how they are using AI. Dodreams' Mikael Gummerus talked about the ways in which AI has been utilised extensively for data analysis, but has barely made a dent in art or Unity dev yet. Odd Latent's Tatu Petersen-Jessen talks about his AI-native studio and how roles within the company are "collapsing" into one-person teams doing art, design and code. There's also a great bit from Nordia Law's Tuomas Pelkonen on where the real risk sits now - Pelkonen warns that IP is no longer the main concern when it comes to liability, it's actually player backlash and "shadow AI" nobody signed off on. This will be a multi-part series so keep an eye out for part two, which is coming soon!
Roblox open-sources AI safety models. August 20, 2026 Roblox is sharing open-source safety models and a new benchmark dataset to help platforms strengthen online safety detection. Roblox is contributing three open-source safety models to the Robust Open Online Safety Tools (ROOST) Model Community: an updated PII Classifier, Roblox Sentinel and its latest voice safety classifier. The company is also releasing a new evaluation dataset that other platforms can use to benchmark their own safety classifiers. These models are already used on Roblox to detect attempts to share or solicit personal information, identify early signs of potential child endangerment and moderate voice chat in real time. The updated PII Classifier is designed to identify attempts to share or request personally identifiable information or move users to other platforms. Version 2.0 analyses surrounding conversation rather than isolated messages and is trained with synthetic examples covering complex bypass methods and rare multilingual cases. This has expanded its supported languages from 17 to 189, while its F1 score increased from 63.41 to 90.52. Alongside the classifier, Roblox is releasing a new benchmark dataset containing synthetic multi-user conversations designed to represent attempts to bypass PII filters. The dataset includes techniques such as phonetic bypasses, character substitutions, coded language and information distributed across multiple messages. It also includes benign conversations that resemble PII-sharing attempts, allowing developers to evaluate how accurately their classifiers distinguish risky interactions from normal conversations. Roblox Sentinel focuses on detecting early indicators of potential child endangerment before conversations become explicit. Its second version introduces six methods for combining model scores instead of two, making it easier to tune the system for different use cases. In one test, Sentinel evaluated 324 configurations in less than three minutes and improved ROC-AUC from 0.894 with the default configuration to 0.996 with the best configuration identified. Roblox says nearly 70% of the cases it detected during the 12 months ending 7 August 2026 were identified through Sentinel's early detection. The company has also released version 3 of its voice safety classifier, which supports 30 languages and eight violation categories. It delivers 61 per cent recall at a 1 per cent false-positive rate and includes built-in language detection. Although the model has increased from 94.6 million to 320 million parameters, model distillation keeps it suitable for real-time detection. Roblox says the classifier has been downloaded more than 72,000 times since it was open-sourced in 2024.
Popular online game on notice over child safety. By Noah Secomb and Max Aldred August 19 2026 - 10:53pm Roblox compelled to tighten guardrails for 1.7 million users over alleged exploitation concerns. Photo: AP PHOTO The national internet regulator is threatening a gaming giant with legal action if it fails to take steps to protect kids from grooming. Roblox on Thursday received an enforceable undertaking following concerns about exploitation and abuse guardrails on its platform. The eSafety Commission alleged the game was not meeting its obligations under the Online Safety Act's codes and standards. eSafety Cmr Julie Inman Grant says a platform with "a high preponderance of kids" needs to be safe. (Mick Tsikas/AAP PHOTOS) Roblox does not have adequate measures to prevent contact between adults and under-16s, the office alleged. The company said it met its obligations. The platform's service standard requires children's accounts to be set to private by default with accessible reporting procedures. The scrutiny from the commission has the support of Communications Minister Anika Wells who said the gaming platform has "talked a big game" on child safety. "Despite promises made to me in person and to the eSafety Commissioner in February, Roblox has not yet managed to clean up its act," Ms Wells told reporters. "It is not good enough. "Parents need to know that their children will not be approached by adults while playing the game." Communications Minister Anika Wells said Roblox "has not yet managed to clean up its act". (Mick Tsikas/AAP PHOTOS) Commissioner Julie Inman Grant said her department had been engaging with Roblox "for some time at senior levels". "The company has responded, making a number of improvements to its service," she said. "Their executives clearly understand that verifiable safety measures are critical to their long-term viability and success. "We want to ensure that any platform with a high preponderance of kids to be a safe place where they can enjoy the benefits of online gaming, creativity and connection, including building their own worlds and experiences online." Roy Morgan research estimates there are about 1.7 million Australian children on the platform. Under the agreement, the platform committed to better prevent adults from contacting unknown children without parental consent and to ensure children's accounts are set to private by default. Roblox also committed to implementing accessible report mechanisms notifying of complaint outcomes and agreed to engage a third-party auditor to assess its safety measures' efficacy. All commitments must be enacted within three months. It comes after the eSafety Commission tested the platform's guardrail claims earlier in 2026. The testing found adults could send connection requests to children, and children's profiles were visible to others on the platform. Roy Morgan research estimates there are about 1.7 million Australian children on the platform. (Dean Lewins/AAP PHOTOS) The platform launched restricted accounts for children and teens in June. The eSafety office also previously issued transparency notices to Roblox and other services about their basic obligations under Australian rules. A report on the findings is expected later in 2026. Australian Associated Press Read More: Most viewed
Roblox Outage Today: is Roblox down? Users report Server Connection, gameplay & Game Launch issues | Roblox Downdetector status. Roblox Outage Today: Users report server connection, gameplay and game launch problems as Downdetector shows rising complaints. Check Roblox status, affected services and troubleshooting steps. By: Sumit Kumar Last Updated: August 20, 2026 04:26:41 IST Roblox Outage Today: Roblox players are checking the platform's status after a rise in outage reports involving access to the gaming service. User-reported data shows that server connection, gameplay and game launch problems are among the main complaints, leaving some players unable to connect smoothly or start their favourite experiences. Roblox Outage Today: is Roblox down Today? Roblox may be experiencing intermittent problems for some users, particularly with server connections and launching games. However, outage-report websites and Roblox's own status system can show different pictures because user reports reflect individual experiences while the official status page reports confirmed service incidents. Recent Roblox outages have shown how quickly connection complaints can increase when players face problems logging in, joining games or maintaining a connection to servers. Previous disruptions have also affected thousands of users at the same time. You Might Be Interested In At the time of checking, there is no clear indication of a confirmed major platform-wide outage from Roblox's official status information. Therefore, users should distinguish between a local or regional connection problem and a wider Roblox service disruption. Roblox Outage Today: Downdetector shows spike in reports. Downdetector is one of the main platforms users turn to when they want to check whether a popular website or gaming service is experiencing problems. The available outage data shows Roblox users reporting issues in categories including server connection, gameplay and game launch. Downdetector's regional pages can show different percentages depending on where the reports originate. The figures provided for this outage show: * Server Connection: 36% * Game Play: 29% * Game Launch: 25% These percentages indicate the type of problems users are reporting rather than the percentage of Roblox's total user base affected. A rise in reports can signal a developing service problem, but it does not by itself confirm that Roblox's entire network has stopped working. Roblox Outage Today: what problems are users reporting? Players are reporting several types of difficulties while attempting to use Roblox. Server Connection problems. Server connection is currently the largest reported category, accounting for 36% of the complaints provided. Players experiencing this issue may have trouble connecting to Roblox servers or maintaining a stable connection after entering a game. Connection problems can sometimes come from Roblox's infrastructure, but they can also result from an individual's internet service, DNS settings, device or network configuration. Gameplay issues. Around 29% of reports involve gameplay, suggesting that some users can access Roblox but encounter problems once they enter an experience. These issues can include lag, disconnections, delayed responses or difficulties interacting with game servers. Game Launch problems. Another 25% of reports concern game launches. Players in this category may be able to open Roblox but struggle to start a specific experience. A game-launch problem does not necessarily mean the entire Roblox platform has failed. A problem with a particular game server or experience can affect players while other Roblox services continue operating normally. Roblox Outage Today: which services are affected? The reported problems mainly involve server connectivity, gameplay and launching games. Roblox supports several interconnected services, including its website, mobile applications, game servers, chat and Roblox Studio. Previous outage trackers have monitored individual components such as website operations, APIs, mobile apps, chat, datastore services, server connections and game joining. This means that users can experience problems with one part of Roblox while other parts continue working normally. For example, a player may successfully log into the Roblox website but fail to enter an experience. Another user may launch the application but experience connection problems after joining a game. Roblox Outage Today: which areas are most affected? Outage reports can vary significantly by location because Roblox operates a global network and users connect through different internet providers and server regions. Downdetector's regional Roblox pages have previously shown different patterns. For example, one regional tracker showed server connection as the leading problem, while another showed a more even split between game launch, login and server connection complaints. This regional variation means players should check reports from their own country or area before assuming that Roblox is experiencing a global outage. Roblox Outage Today: has Roblox confirmed the issue? There is no clear official confirmation of a major Roblox-wide outage in the information currently available. Roblox maintains an official status system for monitoring its services. Status trackers can identify components such as the website, API, mobile app, chat, datastore, server connection and game joining. Users should therefore avoid treating a Downdetector spike as an official confirmation. Downdetector measures reports submitted by users, while an official Roblox status update would confirm the company itself. Roblox has faced major outages in the past. During one previous disruption, users reported widespread connection and access problems, while another outage affected thousands of players and generated more than 20,000 reports at its peak. Roblox Outage Today: users report connectivity issues. Connectivity remains the biggest concern among the reports provided for the current situation. Players can experience connection failures even when their own internet connection appears normal. Roblox's online experiences depend on communication between the player's device, internet provider and Roblox's game servers. A problem anywhere along that route can result in failed connections, lag or difficulty joining an experience. Players who receive errors repeatedly should first check whether other websites and online games work normally. If other services are functioning without problems while Roblox continues to fail, the issue could be specific to Roblox or its connection route. Roblox Outage Today: when will services return to normal? There is no confirmed restoration time unless Roblox officially acknowledges an incident and provides an estimated resolution. The duration of an outage can vary depending on its cause. Minor connection problems can disappear within minutes, while larger infrastructure issues may take longer to resolve. Previous Roblox disruptions have eventually returned to normal after engineers addressed the underlying problems. Users should monitor Roblox's official status information and outage-reporting services for the latest updates rather than relying on unverified claims on social media. Roblox Outage Today: what should users do? If Roblox is not working, players can try a few basic troubleshooting steps before assuming that the entire platform is down: * Check Roblox's official service status for confirmed incidents. * Check Downdetector to see whether other players are reporting similar problems. * Restart Roblox and try joining the game again. * Check your internet connection and switch between Wi-Fi and mobile data if possible. * Restart your router if other online services are also experiencing connectivity problems. * Update the Roblox app if an update is available. * Avoid repeatedly reinstalling the app if reports indicate a wider Roblox server problem. * Wait and try again later if the issue appears to affect a large number of players. For now, the reported problems are concentrated around server connections, gameplay and game launches, but the available information does not establish a confirmed global Roblox outage. Players should continue checking official Roblox updates as well as outage-reporting platforms for changes.
Roblox showcases many ways people use the platform with its Unbox Roblox event in Manila. August 18, 2026 The event also focused on giving a firsthand view of age-based accounts, parental controls, new creation tools, and spotlighting local creators in Philippines VIA GRAPHIC PLUS - At the 'UNBOX ROBLOX' event held in Manila, the Philippines, for members of the media, Roblox showcased its platform to highlight how people use the platform to play, create, learn, connect, and experience immersive brand and entertainment content. The familiarization session gave media participants the opportunity to get hands-on with the platform and explore it through the perspectives of a player, parent, creator, and partner. The session featured guided demonstrations, platform exploration, and conversations with the Roblox team, offering a broader view of how people engage with and build on Roblox. The player experience showcased the range of immersive experiences available on Roblox, spanning gaming, music, learning, and entertainment, with a focus on the age-based accounts, Roblox Kids and Roblox Select, launched earlier this year for under 9 and under-15 users of the platform. The parent lens introduced tools and resources that help families navigate their children's digital experiences. Family Zone, launched in July 2026, offers parents and children an interactive way to explore Roblox together, while parental controls and educational resources available on the platform provide families with greater visibility and guidance. The creator lens highlighted Roblox Studio, which allows users to build and publish their own experiences. The session introduced Build, a new mobile-first creation tool within the Roblox app that lets anybody be a creator and turn text prompts into a starting game they can iterate on, playtest, and publish, all without leaving the app. Roblox also has a flourishing creator community in the Philippines. The session highlighted the vibrant local creator community which includes creators like Theo (@sausagerate) and Clark (@clarck2317) to name a few. These creators have reached global audiences across the world on the platform and demonstrate how Filipino creators are using Roblox Studio to develop ideas into experiences played by audiences around the world. Finally, the partner lens showcased how brands, artists, and other organizations can use Roblox to build immersive experiences and engage communities. Programs on The Block on Roblox demonstrated how the platform can extend into entertainment, music and other forms of interactive engagement. Started in 1927, the Philippines Graphic is the longest-running printed magazine of national circulation that provides relevant news and features and promotes Philippine literature. VIA GRAPHIC PLUS | Manila, Philippines - As small food businesses continue to navigate rising operating costs and challenges in sustaining through their crisis, Solane has partnered with the Philippine Association of... VIA GRAPHIC PLUS | MANILA, Philippines - Singapore Airlines (SIA) gifted Impy Pilapil's original sculpture Flight to the Embassy of the Republic of Singapore in Manila. The gesture marks Singapore Airlines' 60th... VIA GRAPHIC PLUS - If you've ever shared a pizza feast with family or friends, you're probably familiar with how the meal usually ends. Long after the last slice is gone, someone starts browsing the menu again... VIA GRAPHIC PLUS | PHILIPPINES - Following research revealing travel planners as the least-thanked people in every group chat, Klook is inviting the world to nominate (or self-nominate) the planner who deserves...