Director – Communication & Engagement Solutions

As a Director within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communications/digital solutions, and will be responsible for the design, development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, workforce transformation and AI-enabled work, wellbeing, benefits and culture). You will be responsible for diving into your curiosity, and bringing it to life through creativity and exceptional content generation, while leveraging data to analyze needs, develop conclusions and present messages clearly and concisely across media. You will lead and contribute to change enablement and employee insights, using data and findings to identify implications, shape recommendations and support successful adoption. In your day-to-day work, you will be expected to use multiple systems and AI-enabled tools to confidently and responsibly accelerate material development, coordinate graphic and content edits, synthesize information and findings, explore ideas and improve delivery efficiency, while applying sound judgment and maintaining accountability for the quality of the final work. You will model effective use of these tools and help project teams incorporate them appropriately into delivery.

The Role

• Navigator. Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.

• Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.

• Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.

• Human centric contributor. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 

• Bold accelerator. Finds excitement in ambiguity and jumps thoughtfully into the unknown with aims to support each other and our clients. 

• Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. Demonstrates curiosity and comfort adopting new technologies, including practical use of AI-enabled tools, and helps teams build confidence applying them in everyday work.

• Calm maker. Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.

• Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 

• Dedicated collaborator. Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Sales 

• Use data and insights to uncover and support new business development activities, architect integrated solutions across communication, change and insights capabilities to solve unique client needs, and convert leads into profitable sales.

• Build strong relationships through delivered results across clients and colleagues to establish connections for impactful EX opportunities and growth.

• Support and lead new business development by developing proposals, statements of work, project plans and budgets involving multiple workflow streams and client teams.

Delivery

• Design, present and implement custom communication and change management strategies and programs for a broad range of HR and organization changes, largely focused on talent and rewards elements, while contributing to organization transformation, workforce transformation wellbeing and culture engagements.

• Lead the development of insights related to employee data, change management risks and impacts; identify meaningful themes and implications; and communicate findings and recommendations clearly and succinctly to client stakeholders.

• Assess needs across clients and connect dots to ways for WTW to help employers navigate challenges and support their needs, driven by curiosity and care.

• Lead client projects across the HR lifecycle, building communication strategies, supporting client facilitation opportunities and implementing materials and tools to meet identified objectives.

• Translate complex concepts, data and employee insights into compelling, engaging and actionable communications across print and digital media, with an eye toward modern solutions and data integration.

• Use modern and digital solutions, including AI-enabled tools, to improve the speed, efficiency and quality of delivery, such as developing first drafts, synthesizing data and findings, organizing or refining content and supporting idea generation; establish appropriate review and quality-control expectations for AI-assisted outputs.

• Ensure contractual commitments are upheld and support effective financial management of projects, including delivery on time, within scope and within budget.

• Provide strong project leadership throughout the delivery phase, manage client expectations, raise appropriate issues to senior consultants and share accountability for successful outcomes.

• Lead, guide and review the work of analyst- and associate-level team members, providing direction, insight and quality oversight.

• Contribute to the learning and development of team members through “on the job” feedback. 

• Contribute to the development of intellectual capital, new tools and approaches.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

• 7-9 years communication or marketing experience. Consulting experience is preferred; experience working for traditional HR consulting firms or benefit brokerage firms is a plus
• Knowledge of current communication, change management and employee insights trends, marketing and technology (including digital, social media and AI-enabled productivity tools), and proven ability to apply that knowledge to client-focused solutions
• Experience working with graphic designers to craft the “look and feel” of the communication platform
• Experience drafting impactful communication materials, leveraging AP Style, and supporting editorial excellence with keen attention to detail
• A professional presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise 
• Experience facilitating, coaching and mentoring teams to drive consensus, generate ideas, gather and interpret data, and deliver high-quality client work
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Ability to analyze qualitative and quantitative information, identify patterns and themes, and draw conclusions from data in a logical, systematic way
• Strong comfort using cross-media technology and AI-enabled tools as part of daily work to support drafting, synthesis, ideation and delivery efficiency; ability to evaluate and refine AI-assisted outputs rather than relying on them without review
• Ability to model responsible, practical use of AI-enabled tools and guide project teams in incorporating them appropriately into client delivery
• Understanding of agile principles and design thinking
• Availability to travel on an as-needed basis
• Bachelor’s degree in liberal arts, communications, journalism, business, or a related field

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The base salary compensation range being offered for this role is $105,000.00-$140,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
• Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave),  Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets