Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Nielsen

Nielsen

10,001+ employees

Global measurement and data analytics company

No salary listed

Senior

Company Historically Provides H1B Sponsorship

Noida, Uttar Pradesh, India

This is a hybrid position, which implies that the candidate will be required to work in-office for part of the week.

Category
IT Support
IT & Security
Required Skills
SQL
Linux/Unix
Requirements
  • Basic Unix shell scripting
  • Basic SQL skills to query and analyze data
  • Ability to follow and create detailed SOPs for various support tasks
  • Good problem-solving skills and ability to work independently
Responsibilities
  • Serve as the first point of contact for customer or stakeholder issues
  • Execute SOPs to troubleshoot and resolve recurring issues
  • Use basic Unix shell scripting to automate repetitive tasks
  • Leverage basic SQL skills to query data, analyze logs, and assist in debugging issues
  • Escalate unresolved issues to the development team and provide clear documentation of troubleshooting steps taken
  • Document and maintain up-to-date SOPs, troubleshooting guides, and technical support documentation
  • Collaborate with cross-functional teams to ensure issues are tracked, escalated, and resolved efficiently
  • Proactively identify and suggest process improvements to enhance support quality and response times
Desired Qualifications
  • Familiarity with IT support and monitoring tools
  • Experience with ticketing systems like JIRA or ServiceNow
  • Ability to work in a team-oriented, collaborative environment

Nielsen provides measurement and data analytics services to help businesses understand consumer behavior and market trends. It operates through two divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies insights for consumer packaged goods manufacturers and retailers. By combining its proprietary data with other sources, Nielsen helps clients anticipate market changes and make informed decisions. The company aims to empower businesses with the knowledge they need to innovate and grow in a rapidly changing marketplace.

Company Size

10,001+

Company Stage

Acquired

Total Funding

$17.8B

Headquarters

Town of Clarkstown, New York

Founded

1963

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Simplify's Take

What believers are saying

  • Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.
  • Partnerships with P&G and NMSDC support diverse media representation.
  • Collaboration with TikTok improves digital audience measurement services.

What critics are saying

  • Competition from digital-native analytics firms threatens Nielsen's market share.
  • Privacy regulations may impact Nielsen's data collection capabilities.
  • Private equity acquisition could lead to strategic shifts misaligned with client needs.

What makes Nielsen unique

  • Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.
  • The Diverse Media Equity program elevates diverse-owned media companies' visibility.
  • Nielsen Impact Score evaluates marketing value of university athletic programs.

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Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Company News

Carlyle Group
Apr 5th, 2023
Nielsen to Acquire Telephia, Inc., The Leading Source of Consumer Research for The Telecom and Mobile Media Markets; Transaction To Accelerate Independent Measurement and Analysis of Media and Data Content on Mobile Devices | Carlyle

New York and San Francisco – The Nielsen Company today announced an agreement to acquire San Francisco-based Telephia, Inc., the leading provider of syndicated consumer research to the telecom and mobile media markets. This transaction will accelerate Nielsen’s strategy of providing clients worldwide with the most accurate measurement and analysis of consumer behavior and media use across all platforms.Terms of the transaction, which is subject to regulatory approval and expected to close in the third quarter, were not disclosed.

Financial Express
Mar 30th, 2022
Nielsen to be acquired by Evergreen and Brookfield-led consortium for $16 billion

A group of private equity investors led by Evergreen Coast Capital Corp., an affiliate of Elliott Investment Management L.P., and Brookfield Business Partners L.P. along with institutional partners will pay $28 for each outstanding Nielsen share

PRWeek
Feb 7th, 2022
NIELSEN partners with P&G

In partnership with P&G, Nielsen will also seed a $130,000 reimbursement program with the National Minority Supplier Development Council (NMSDC) to cover measurement certification fees for qualifying diverse-owned media suppliers.

Character Media
Feb 7th, 2022
NIELSEN partners with National Minority Supplier Development Co

Moving forward with the expansion of the program, Nielsen is also collaborating with P&G and the National Minority Supplier and Development Council to cover fees for diverse-owned media suppliers to gain Minority Business Enterprise certifications, which are needed to qualify for diverse investment opportunities.

Stockhouse
Feb 7th, 2022
NIELSEN launched Diverse Media Equity program on Feb 7th 22'.

Nielsen launches its Diverse Media Equity program to elevate the visibility of diverse-owned media companies.