Full-Time

Collector I

Confirmed live in the last 24 hours

Truist

Truist

501-1,000 employees

Platform for Registered Investment Advisors' operations

Fintech
Financial Services

Entry

Lumberton, NC, USA

Position requires on-site work Monday-Thursday.

Category
Risk Management
Finance & Banking
Required Skills
Customer Service
Requirements
  • High school graduate
  • Basic computer skills
  • Strong verbal and written communication skills
  • Ability to perform in a fast paced, highly dynamic environment
  • Bachelor's Degree in a business-related field
  • Previous customer service, collection/recovery or lending experience
Responsibilities
  • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
  • Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
  • Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.
  • Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
  • Utilize established resources for alternative information to reach clients.
  • Offer/execute payment assistance and settlement programs for clients based upon written policy guidelines.
  • Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
  • Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)

Truist offers a platform for Registered Investment Advisors (RIAs) to improve their operations and client services. Its features include live chat support, commission-free fractional share trading, a model marketplace, and an automated rebalancer, which help RIAs manage their businesses more efficiently and serve more clients at lower costs. Unlike competitors, Truist provides these services for free, monetizing through a vertically-integrated custodian service that reduces overhead costs for RIAs. The company's goal is to empower RIAs to grow their businesses and enhance client experiences.

Company Stage

Series E

Total Funding

$437.2M

Headquarters

Culver City, California

Founded

2018

Growth & Insights
Headcount

6 month growth

24%

1 year growth

40%

2 year growth

73%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $169M Series E funding round indicates strong investor confidence and provides substantial capital for further innovation and expansion.
  • Collaborations with leading providers like Orion Advisor Solutions and Kwanti enhance Altruist's platform capabilities, making it more attractive to RIAs.
  • Acquiring Shareholders Service Group expands Altruist's service offerings and client base, positioning it to compete with industry giants like Schwab and Fidelity.

What critics are saying

  • The competitive landscape in the RIA market includes established players like Schwab and Fidelity, which could challenge Altruist's growth and market penetration.
  • Rapid expansion and multiple integrations may lead to operational complexities and potential service disruptions.

What makes Truist unique

  • Altruist offers a simplified tech stack specifically designed for RIAs, unlike broader financial platforms that cater to multiple financial service providers.
  • Their commission-free fractional share trading and automated rebalancer features provide cost-effective solutions that are not commonly bundled together in competing platforms.
  • The vertically-integrated custodian service allows Altruist to streamline operations and reduce overhead costs for RIAs, setting it apart from traditional custodial services.

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