Cochrane, ON, Canada+1 moreMore locations: Timmins, ON, Canada
In PersonFrequent overnight travel is required, with shifts potentially covering stations between North Bay and Moosonee.
RetailCheckout & Customer Service
About the job
Requirements
A Secondary School Diploma or General Educational Development (GED) is required.
A valid driver's license and access to a reliable vehicle are required.
Customer service experience in a fast-paced environment is required.
Strong computer skills and experience using Windows-based applications are required.
Experience dealing with cash and reconciling multiple transactions is required.
Flexibility to adapt to changing schedules and locations is required; the position requires frequent overnight travel.
Availability to work 8-hour shifts within a 24-hour, 7-day operation is required.
Commitment to company health and safety is required.
Responsibilities
Sell Ontario Northland bus, train, and interline tickets.
Relieve ticket agents at Ontario Northland stations between North Bay and Moosonee, primarily servicing the Timmins, Cochrane, and Kirkland Lake terminals.
Provide fare and schedule information for all services to the general public.
Process and handle incoming and outgoing Bus Parcel Express items and baggage weighing up to 75 pounds.
Perform daily audit functions to reconcile paperwork and daily sales.
Respond to customer enquiries by email, phone, or other correspondence.
Respond to customer concerns and complaints.
Desired Qualifications
Fluency in both official languages, English and French, is preferred.
POSITION: Spare Customer Service Sales Agent REPORTS TO: Supervisor Customer Service DEPARTMENT: Passenger Services LOCATION: Timmins or Cochrane REFERENCE: 500-64B-27 RATE OF PAY: $29.5362- $32.8180/ hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)
WHO WE ARE: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT: The Spare Customer Service Sales Agent (CSSA) will provide superior customer service both in person and over the phone regarding Ontario Northland bus and train service. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs.
MAJOR DUTIES/ RESPONSIBILITIES:
Sells ONTC bus/train and interline tickets
Relieves Ticket Agents over six ONTC stations between North Bay and Moosonee (This position will primarily service Timmins, Cochrane, Kirkland Lake Terminals)
Provides fare and schedule information for all services to the general public
Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
Performs daily audit functions in order to reconcile paperwork and daily sales
Responds to incoming customer enquiries via email, phone or other correspondence
Responds to customer concerns and complaints
Employees will be provided with on-the-road compensation in accordance with the collective agreement
8-hour shifts with the availability to work within a 24 hour/ 7-day operation
REQUIREMENTS:
Secondary School Diploma or General Educational Development (GED)
Valid driver's license and have access to a reliable vehicle
Excellent customer service skills and have experience in providing customer service in a fast-paced environment
Strong computer skills and experience using Windows based applications
Excellent oral and written communication skills
Project a positive and helpful image at all times
Previous experience dealing with cash and reconciliation for multiple transactions
Must have the flexibility necessary to adapt to changing schedules and locations (position requires frequent overnight travel)
Preference will be given to qualified applicants who are fluent in both official languages (English and French)
Committed to Company Health and Safety
APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.
CLOSING DATE: ongoing until position is filled. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted. If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.
At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.
Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.