Manager Access and Reimbursement Services

Job Description

The Manager Access and Reimbursement Services will implement the development, implementation and on-going management of the Access and Reimbursement Services team. The Access and Reimbursement Services team will be responsible for serving as a dedicated point of contact, fully integrated with the AbbVie Complete Access model, for healthcare providers and patients for their access and reimbursement support needs. The Team will help patients and healthcare providers navigate through patient support and reimbursement issues. The Manager will ensure compliance with federal, state and AbbVie requirements. The Manager must be able to collaborate cross -functionally and promote a culture of patient centricity and a high standard of support excellence within the team and Abbvie Complete Access and meeting agreed upon goals and objectives.

MAJOR RESPONSIBILITIES
•The Manager for Access and Reimbursement Services will implement the development, implementation and on-going management of the Access and Reimbursement Services team delivering both centralized and field based capabilities.
•The Access and Reimbursement Service model is responsible for serving as a reimbursement navigator for patients, healthcare providers and pharmacies that opt into Access and Reimbursement Services for both AbbVie products.
•Insurance Specialist team will independently manage a case load within his/her assigned area and provide seamless coverage for other Access and Reimbursement Case Coordinators case load when necessary.
•Successfully manage critical conversations with patients, healthcare providers and pharmacies.
•Perform comprehensive assessment of each case to determine appropriate avenue to maximize patient access to AbbVie products.
•Serve as the AbbVie Complete Access SME overseeing the contracted Access and Reimbursement Reimbursement program in close collaboration with their cross functional counterparts, including representing AbbVie Complete Access in vendor contracting negotiations, collaborating on KPI development and monitoring, development and execution of seamless operating model between the Insurance Specialist and FRM ( field reimbursement manager) roles and compliance monitoring.
•Partner with external Field Reimbursement team to identify additional resources and share current payer and reimbursement trends. Respond to reimbursement questions and identify alternative resources available.
•Provide guidance through Open Enrollment, including Medicare Part D. Determine eligibility for AbbVie free goods program. Provide support to customers in the implementation of AbbVie programs (if applicable).
•Develop and maintain a localized understanding of market access challenges. Utilize expertise to educate patients, healthcare providers and internal cross-functional partners.
•Develop and execute AbbVie Complete Access business plan for accounts in assigned area. Establish goals and develop support plan.

Qualifications

• Bachelor’s degree with background in health sciences or business preferred. MBA qualification is desirable. Comparable or relevant experience will be considered.
• B2+ English proficiency required (must be able to communicate effectively in both verbal and written form).
• 3–5 years’ experience leading reimbursement support teams.
• Proven track record of leading other leaders and providing effective leadership within call center operations, including quality monitoring and performance management.
• Knowledge of reimbursement and access best practices across multiple Patient Access Support options (hospital charity programs, manufacturer patient assistance programs, co-pay card programs, etc.)
• Strong problem solving skills related to complex patient access challenges.
• Experience working with providers to resolve or prevent account issues related to proper coding, billing, denials, and claims appeals related to product coverage and reimbursement.
• Experience educating and mentoring peers and direct reports.
• Experience educating people in reimbursement processes including payer requirements for Prior Authorization, Pre- Determination, Appeals, and Claims submission guidelines.
• Knowledge of Commercial and Medicare reimbursement guidelines and insurance plan reimbursement methodology.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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