LaplandUK

Stages immersive Christmas adventures for families

Food and Beverage Supervisor

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeAscot, UK

About the Job

Requirements

At least 2 years of experience in hospitality or the food and beverage industry.
Experience in a supervisory role within a fast-paced food and beverage environment.
Demonstrated ability to lead, motivate, and deliver excellent customer service.
Confidence managing guest complaints and resolving issues effectively.
Experience training, coaching, and supporting team members.
Food Hygiene Level 2 and strong allergen and intolerance awareness.
Confidence using technology and staffing systems.
Availability between October 2026 and January 2027 for rota-based work.
For costume-wearing customer-facing duties: remove all jewellery and piercings, including tooth gems or grills; maintain neatly groomed, naturally coloured hair, with long hair in plaits when dressed as an elf; any religious head covering must be brown, beige, or navy; wear no make-up or natural-looking make-up, with minimal mascara and no false eyelashes, false nails, or painted nails; no tattoos above the collarbone, and no tattoos below the elbow for food and beverage roles; leave watches, including smart watches, and phones secured in a locker.

Responsibilities

Supervise and lead front-of-house staff, providing clear direction and delegating tasks to deliver excellent customer service.
Ensure food and beverage outlets are set up at the start of the day and closed to standard at the end of operations.
Maintain a clean, safe, and organised environment in accordance with health and safety requirements.
Apply food-allergen knowledge to communicate accurately with guests and ensure the team follows procedures.
Respond to guest questions about food and beverage offerings, ingredients, allergens, and product details.
Ensure outlets are well presented and aligned with brand standards.
Maintain standards across dining areas, counters, service points, and food and beverage outlets.
Oversee signage, pricing, menus, and promotional displays.
Lead opening and closing procedures across commercial outlets.
Meet and exceed guest expectations through warm, welcoming, and professional service.
Deliver service in line with operating procedures and the agreed sequence of service, modelling expected conduct for the team.
Resolve guest concerns proactively and escalate issues appropriately.
Train and coach team members to achieve service, quality, and brand standards.
Support the Commercial Duty Manager in motivating the front-of-house team and maintaining morale during the event period.
Promote teamwork, professionalism, and a positive working culture by leading by example.
Record and control all stock movements accurately.
Work with the Duty Manager to minimise stock wastage and ensure losses are investigated and accounted for.
Ensure the team understands and follows company policies, procedures, and brand standards.
Support compliance with food safety, health and safety, and licensing requirements.
Apply working knowledge of food safety, health and safety, and COSHH regulations.

Desired Qualifications

Strong communication, interpersonal, and influencing skills.
Flexibility and adaptability to operational needs.
Ability to work under pressure and contribute as a team member.
Positive attitude focused on maintaining team morale.
Strong organisation and attention to detail.
Hands-on approach, remaining actively involved in operations while leading by example.
Confidence, articulation, and an engaging manner when motivating others.

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.

Role Overview:

The Food & Beverage Supervisor supports the daily operation of F&B outlets by supervising staff and ensuring a seamless, positive guest experience. This role is responsible for overseeing day-to-day operations, ensuring outlets are fully staffed, stocked, and that teams are well briefed and trained.

Combining strong customer service leadership with allergen and intolerance knowledge, the Supervisor maintains high outlet standards, oversees presentation, coordinates team activities, drives guest satisfaction, and upholds company policies to ensure efficient and smooth operations.

Key Responsibilities:

Event Operations

Supervise and lead Front of House (FOH) staff, providing clear direction and delegating tasks to deliver exceptional customer service.
Ensure all F&B outlets are properly set up at the start of the day and closed to standard at the end of operations.
Maintain a clean, safe, and well-organised environment in line with health and safety.
Demonstrate strong knowledge of food allergens, ensuring accurate communication to guests and full team compliance with procedures.
Confidently respond to guest queries regarding food and beverage offerings, including ingredients, allergens, and product details.

Restaurant & Café Presentation

Ensure F&B outlets are;well-presented and always aligned with brand standards.
Maintain high standards across dining areas, counters, service points and F&B outlets.
Oversee signage, pricing, menus, and promotional displays
Lead opening and closing procedures across all commercial outlets

Guest Experience

Ensure guest expectations are consistently met and exceeded through warm, welcoming, and professional service.
Deliver service in line with LaplandUK operating procedures and the agreed sequence of service, acting as a role model for the team.
Proactively resolve guest concerns and escalate issues appropriately when required.

People & HR

Train and coach team members to ensure service, quality, and brand standards are consistently achieved.

Support the Commercial Duty Manager in motivating the FOH team and maintaining high morale throughout the event period.
Lead by example, promoting teamwork, professionalism, and a positive working culture.

Loss Prevention

Ensure all stock movements are accurately recorded and controlled.
Work closely with the Duty Manager to minimise stock wastage and ensure any losses are properly investigated and accounted for.

Compliance

Ensure all company policies, procedures, and brand standards are fully understood and adhered to by the team.
Support compliance with food safety, health and safety, and licensing at all times.
Strong working knowledge of food safety, Health & Safety, and COSHH regulations.

Required Experience

Minimum 2 years’ experience in hospitality or the food and beverage industry.
Experience in a supervisory role within a fast-paced F&B environment.
Proven ability to lead, motivate, and deliver excellent customer service.
Confident in managing guest complaints and resolving issues effectively.
Experience training, coaching, and supporting team members.

Skills & Knowledge

Food Hygiene Level 2 and strong allergen/intolerance awareness.
Excellent communication, interpersonal, and influencing skills.
Confident using technology and staffing systems.
Flexible and adaptable to operational needs.
Strong team player with the ability to work under pressure.
Positive attitude with a focus on maintaining team morale.
Highly organised with strong attention to detail.
Hands-on leader who leads by example and stays actively involved in operations.
Confident, articulate, and engaging, with the ability to motivate others.

Shifts & Availability: as you will be working on a rota basis with the other Supervisors, good availability between October 2026- January 2027 is essential.

Training and Build period on-site: October TBC

Live Event Period: 7th November - 24th December

Pay Rate: £17.00 per hour

WHAT YOU’LL RECEIVE

£17.00 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal each shift
Staff discount on selected event date
Shuttlebus from local Train Station to event site.

Customer Facing Role Requirements Where the Worker is in costume, will be expected to:

Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
Leave all watches, including smart watches and phones securely in your locker.

Where is LaplandUK?

Lapland Ascot is based at Whitmoor Forest, Swinley Road, Ascot, SL5 8BD

About the Company

LaplandUK

Stages immersive Christmas adventures for families

LaplandUK produces immersive Christmas experiences for families, bringing Father Christmas' woodland home to life at its Ascot and Manchester destinations. The theatrical journey combines detailed sets, live characters and hands-on activities, with children helping in the toy factory before meeting Father Christmas. Families enter at a booked time and spend up to four and a half hours exploring the story, decorating gingerbread and skating in an elven village. The business sells admission to these seasonal productions, whose performances and family activities unfold across themed spaces and woodland paths. Founded in 2007, LaplandUK is headquartered in London.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2007

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