Quality Manager

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The QA Manager is responsible for leading the plant Quality Assurance function across Customer Quality, ISO/QMS, Incoming Quality, Manufacturing Process Quality, and Testing. The role drives customer satisfaction, product and process quality, compliance, defect prevention, and continuous improvement. Partnering with Manufacturing, Engineering, Operations, and other cross-functional teams, the position ensures products and processes consistently meet customer, internal, and applicable quality requirements.

What YOU WILL EXPERIENCE IN THIS POSITION:

• Lead Customer Quality activities, including customer complaints, quality escalations, containment, 8D/root-cause analysis, corrective actions, and effectiveness verification.
• Own the plant Quality Management System and ensure effective implementation, maintenance, continual improvement, and compliance with ISO 9001 requirements.
• Plan and lead internal audits, external certification audits, customer audits, management review inputs, and timely closure of audit findings and corrective actions.
• Lead Incoming Quality activities, including inspection standards, sampling plans, acceptance criteria, non-conforming material control, and incoming quality performance monitoring.
• Lead Manufacturing Process Quality activities to ensure process controls, inspection standards, control plans, process audits, and quality checkpoints are effectively implemented and sustained.
• Monitor and improve key quality metrics including customer complaints, CPLS, PPM, RTY, process defects, rework, scrap, test yield, non-conformances, and corrective-action performance.
• Lead the Testing function to ensure products are tested and verified against approved specifications, test procedures, acceptance criteria, and customer requirements.
• Drive structured problem solving, defect prevention, Poka-Yoke, SPC, MSA, FMEA, Control Plan, CAPA, and continuous improvement initiatives to reduce variation and prevent recurrence.
• Ensure quality documentation, work instructions, inspection standards, test procedures, records, and quality data are controlled, accurate, traceable, and effectively communicated.
• Lead, coach, and develop Quality Engineers and Inspectors building capability in customer quality, QMS, incoming quality, process quality, testing, and problem solving.
• Partner with Manufacturing, Engineering, Operations, and other cross-functional teams to resolve quality issues, improve process capability, strengthen customer satisfaction, and achieve plant quality objectives.

YOU Have:

Experience & Education

• Bachelor’s Degree (BE / B.Tech) in Electronics, Electrical, Mechanical Engineering, or a related technical discipline.
• 12 to 15 years of progressive experience in Quality Assurance / Quality Management within electronics, electrical, electromechanical, PCB Handling or similar manufacturing environments.
• Demonstrated experience in Customer Quality, Quality Management Systems, Incoming Quality, Manufacturing Process Quality, and Product Testing.
• Strong practical experience in ISO 9001 implementation, internal audits, external/customer audits, corrective actions, and continual improvement.
• Proven experience in customer complaint management, structured problem solving, CAPA, defect prevention, and quality KPI management.
• Experience leading and developing Quality Engineers, Inspectors, Technicians, and cross-functional quality teams.
• Experience in a manufacturing environment with strong understanding of production processes, inspection methods, test processes, quality standards, and customer requirements.
• undefinedSkills Strong knowledge of ISO 9001:2015, Quality Management Systems, internal audits, CAPA, document control, and management review.Strong Customer Quality skills including customer complaint handling, 8D, RCA, containment, corrective action, and effectiveness verification.Knowledge of Incoming Quality, sampling plans, inspection methods, non-conforming material control, and material quality data analysis.Strong knowledge of Manufacturing Process Quality, Process Audits, Control Plans, PFMEA, SPC, MSA, Poka-Yoke, and defect prevention.Strong understanding of product and manufacturing testing, test procedures, acceptance criteria, test yield, failure analysis, and test process improvement.Six Sigma Green Belt / Black Belt with practical application of Lean and structured problem-solving methodologies.ISO 9001 Lead Auditor / Certified Internal Auditor qualification preferred.Knowledge of IPC-A-610 and IPC/WHMA-A-620 standards/certification is an added advantage.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.