Full-Time

Customer Success Engineer

Updated on 3/13/2025

Hightouch

Hightouch

201-500 employees

Syncs live customer data across platforms

Compensation Overview

$85k - $120kAnnually

Mid

Remote in USA

Candidates should be located in the Central or Mountain time zones.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
SQL
Requirements
  • 2+ years in a customer-facing role
  • Experience supporting enterprise customers
  • Technical background either through experience or education
  • Conversant in SQL or willing to learn the basics and a few more advanced topics
  • Strong discovery and interpersonal skills
  • Intellectual curiosity, high ambition, and humility
  • Excellent verbal and written communication skills
  • Ability to adapt to an ever-changing work environment
  • Thorough understanding of the technology industry and its players
  • Located in Central or Mountain timezone
Responsibilities
  • Work directly with all users to ensure they can get the most value from the platform
  • Answer questions in Intercom, Slack, on the phone, or through email
  • Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
  • Pitch in across the organization and wear many hats as the company grows
  • Drive an exceptional experience for every user
Desired Qualifications
  • Talented, intellectually curious, and motivated individuals
  • Interest in tackling complex problems
  • Focus on impact and potential for growth

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible across platforms. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use in marketing and sales. Hightouch stands out by securely handling sensitive information and integrating with various best-in-class tools, making it versatile for data teams. The company's goal is to enhance operational efficiency and decision-making by keeping customer data synchronized.

Company Size

201-500

Company Stage

Series C

Total Funding

$167.5M

Headquarters

San Francisco, California

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $80M Series C funding boosts Hightouch's growth and innovation capabilities.
  • Collaboration with Databricks enhances credibility and expands market reach.
  • Growing demand for real-time data activation solutions supports Hightouch's offerings.

What critics are saying

  • Increased competition from Salesforce and Twilio could erode Hightouch's market share.
  • Reliance on third-party integrations poses risks if APIs or business models change.
  • Expansion into new offerings may stretch focus and impact core service quality.

What makes Hightouch unique

  • Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.
  • The platform integrates with over 250 tools, offering extensive compatibility for businesses.
  • Hightouch's HIPAA-compliant services cater to healthcare providers, ensuring secure data handling.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-3%
Mi3
Feb 19th, 2025
Hightouch secures US$80 million to launch agentic marketing platform

Hightouch secures US$80 million to launch agentic marketing platform.

Crunchbase
Feb 18th, 2025
AI Marketing Platform Hightouch Reaches Unicorn Status After $80M Series C

Marketing and personalization startup Hightouch locked up an $80 million Series C led by Sapphire Ventures, minting it as a new unicorn at a $1.2 billion valuation.

Tech Funding News
Feb 18th, 2025
Unicorn alert: Hightouch snaps $80M at $1.2B valuation to bring AI decisioning to marketers

In terms of ad tech competition, Hightouch faces competitors like LiveRamp.

AdExchanger
Feb 18th, 2025
CDP-Turned-AI Marketing Platform Hightouch Raises $80 Million In Series C Funding

On Tuesday, data platform Hightouch announced it closed $80 million Series C funding at a $1.2 billion valuation.

Startbase
Feb 18th, 2025
Hightouch secures 80 million US dollars in Series C

In addition, Rajeev Dham, Partner at Sapphire Ventures, will join Hightouch's Board of Directors.