Guest Experience Expert - Room Controller

HOTEL DESCRIPTION

A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.
 

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education & Experience
 

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related field.
• Minimum 2-3 years of experience in Front Office, Reservations, Revenue Management, or Rooms Division operations.
• Previous experience as a Room Controller, Rooms Coordinator, Front Desk Supervisor, or similar position in a 4-star or 5-star hotel is preferred.
• Experience with luxury hospitality brands is an advantage.

Technical Skills
 

• Proficiency in Property Management Systems (PMS) such as Opera Cloud, Opera PMS, or similar hotel management systems.
• Strong computer literacy in Microsoft Office applications, particularly Excel.
• Ability to generate and interpret occupancy forecasts, rooming lists, and operational reports.
• Familiarity with Marriott systems and guest recognition tools is an advantage.