Accounts Receivable and Collections Technician

Job Description

The Accounts Receivable and Collections Technician is responsible for managing a significant client portfolio, from the application of incoming payments through to the collection of outstanding amounts. The incumbent ensures the accuracy of customer account balances, performs collection follow-ups within their portfolio, and prepares periodic reporting on receivables status. 

This is a high-volume operational role requiring a high degree of autonomy. The successful candidate manages daily priorities, conducts their own research before engaging other teams, and provides weekly updates on their portfolio to Finance leadership and Partners. 

Working closely with Billing, Accounting, Project teams, the PMO, and Business Units across Canada and internationally, the incumbent contributes to sound receivables management practices and the continuous improvement of accounts receivable processes. 

What you'll accomplish with us 

Accounts Receivable & Collections 

• Manage cash application, account reconciliations, and the accuracy of accounts receivable data. 
• Oversee collection activities for an assigned client portfolio, ensuring timely follow-ups and resolution of outstanding balances while maintaining positive business relationships. 
• Investigate, analyze, and resolve discrepancies related to payments, credits, adjustments, and other account issues. 
• Identify receivables risks, recommend appropriate actions, and maintain accurate documentation of collection activities. 

Financial Operations Support 

• Prepare and analyze periodic accounts receivable reports, present portfolio performance, and contribute to cash flow monitoring. 
• Support month-end activities and collaborate with Finance, Billing, Project teams, and the PMO to ensure the integrity of financial information. 

Continuous Process Improvement 

• Contribute to the continuous improvement of accounts receivable and collections processes by ensuring compliance with internal controls and recommending process enhancements. 
• Maintain clear and reliable documentation to support portfolio continuity, reporting, and performance tracking. 

Qualifications

• College diploma or university degree in Accounting, Finance, Business Administration, or a related field. 
• Minimum of 5 years of experience in accounts receivable, collections, customer accounting, or financial operations. 
• Strong understanding of billing, cash application, and receivables management processes. 
• Experience working with accounting systems, ERP platforms, or financial tools. 
• Advanced Excel skills, including pivot tables, sorting, filtering, lookup functions, and reconciliation of large volumes of data. 
• Demonstrated attention to detail in researching and resolving discrepancies, with the ability to clearly document findings and conclusions. 
• Strong organizational skills, autonomy, and the ability to prioritize effectively in a high-volume environment. 
• Excellent communication skills and the ability to interact with stakeholders at all levels, including senior leadership, while conducting collection activities with professionalism and tact. 
• Experience working in a professional services or project-based environment is considered an asset. 
• Bilingualism, French and English, is required, both spoken and written. French proficiency is required as the incumbent will regularly communicate with French-speaking clients, partners, and stakeholders in Quebec, conduct payment and collection follow-ups, and review and process financial documentation available in French. 

Additional Information

Lemay makes its employee development and well-being a priority. Part of that is offering the following advantages: 

• Flexible group insurance program (health and dental insurance) as of day one (1) and a $1008 envelope to invest as needed (Health and Wellness Management Accounts, RRSP/DPSP).  
• Telemedicine platform.  
• Payment of membership fees to your professional association.  
• Three (3) weeks' vacation.  
• Office closure between Christmas and New Year’s Day.  
• Hybrid work policy requiring a minimum of two (2) days per week in the office. 
• Social activities throughout the year.  
• Internal training offered to all employees (Lemay Academy).  
• Onboarding paired with a colleague.  
• Gym in some offices.  
• Up to 70% discount on monthly public transit passes.  

Please note that only candidates selected for an interview will be contacted.