Inova

Nonprofit health system operating hospitals

User Support Systems Administrator - Smart Square

Enterprise ApplicationsUpdated on Nov 13

Full-timeFalls Church, VA, USA$63.3k - $103.2k /yrIn-person

About the Job

Requirements

At least 4 years of experience is required.
Subject matter expertise in scheduling workflows, preferably in health care, is required.
Experience as a Float Pool or Staffing Office resource and system administration of previous scheduling technologies is required.
Efficiency with workflow process design and database/report writing is required.
A Bachelor's degree is required, or an Associate degree plus 2 years of relevant professional experience in addition to the minimum experience requirement, or a high school diploma/GED plus 4 years of relevant professional experience in addition to the minimum experience requirement.

Responsibilities

Provide end-user software support and troubleshoot issues for all user groups.
Manage new and updated software functionality releases.
Maintain system configurations to support an optimal user experience.
Evaluate system configurations to resolve inaccuracies.
Create custom reports using data extracted from the scheduling system report writer.
Serve as the technical trainer and scheduling system subject matter expert.
Lead implementation training classes and design an ongoing training plan.
Act as the main contact for end-user system questions, handling emails and phone calls and working with staffing and vendor technical support as needed.
Test software releases, conduct research, stay updated on new functionalities, and manage implementation of new units and departments.

Desired Qualifications

Scheduling workflow subject matter expertise in health care is preferred.

Inova System Office is looking for a User Support Systems Administrator to join the team.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave

The System Administrator provides ongoing software support and is the main contact for end-user system questions. Handles emails and phone calls, working with staffing and vendor technical support as needed. Manages monthly software releases, conducts testing, performs research, and creates custom reports. Provides end-user training and stay updated on new functionalities. Additionally, manages the implementation of new units and departments and often takes on extra roles within the organization.

User Support systems Administrator Job Responsibilities:

Provides end-user support - includes software support and troubleshooting activities for all user groups
Manages new and updated software functionality releases
Maintains all system configurations to support optimal user experience
Evaluates system configuration to resolve inaccuracies
Creates custom reports utilizing the data extracted from the scheduling system report writer
Serves as Technical Trainer and scheduling system subject matter expert
Leads implementation training classes and design of ongoing training plan

Minimum Qualifications:

Experience: 4 years of experience; Subject Matter Expert in scheduling workflows, preferably in health care. Float Pool or Staffing Office resource, system administration of previous scheduling technologies. Efficient with workflow process design, and database/report writing.

Education: Bachelor's degree; or Associate degree and 2 years relevant professional experience in addition to the minimum Experience requirement; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum Experience requirement

Salary Range: $63336.00 - $103230.00

Pay Rate Frequency: ANNUAL

About the Company

Inova

Nonprofit health system operating hospitals

Inova Health System is a nonprofit healthcare network based in Falls Church, Virginia, providing a broad range of medical services across hospitals, outpatient clinics, assisted living, and long-term care facilities in Northern Virginia and the Washington, D.C. metro area. Its hospitals have Magnet status, indicating high nursing quality, and the system emphasizes care delivery as well as medical research and education through clinicians and scientists. The organization’s operations rely on reinvesting earnings into its mission rather than distributing profits to shareholders, with the Inova Health Foundation supporting fundraising and philanthropy to expand services, research, and training. Overall, Inova aims to improve community health by delivering patient care, advancing medical knowledge, and educating the next generation of healthcare professionals.

Company size: Not listed
Company stage: Not listed
Total funding: $422.8M
Headquarters: Falls Church, VA
Founded: 1956

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