Always Marketing

Experiential and retail marketing

Assistant Operation Manager - Merchandising

Business OperationsConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

Minimum SPM, Diploma, Advanced Diploma, or Bachelor's Degree in Business Administration, Operations Management, or a related field.
Experience in FMCG operations, field sales, or retail operations is highly preferred.
Fluent in Mandarin, English, and Bahasa Malaysia.
Based in the Central Region and willing to travel frequently, including to Sabah and Sarawak.
Strong leadership, people management, coaching, and presentation skills.
Results-driven with analytical, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills with the ability to build strong relationships across all levels.
Proficient in Microsoft Office and comfortable working with performance reports and business data.

Responsibilities

Oversee merchandising projects and overall daily operations, ensuring project effectiveness and KPI achievement.
Serve as the contact point for clients on merchandising projects.
Monitor and manage project headcount fulfillment, including recruitment, onboarding, and replacements.
Ensure retail performance standards and outlet execution are followed.
Address compliments and take action to resolve issues.
Monitor and review merchandisers' performance based on set KPIs.
Monitor merchandiser performance, including sales achievement for the assigned cluster.
Align SOP execution with project key account and regional sales points of contact.
Compile weekly reports, as applicable.
Conduct market visits and outlet audits.

Desired Qualifications

Experience in FMCG operations, field sales, or retail operations is highly preferred.

About the role
We are looking for an individual who are ready to lead high-performing teams and keep operations running like a well-oiled machine to join us as Assistant Operation Manager to support daily operations, field execution, and team performance to ensure campaigns are delivered efficiently, on time, and with excellence. You will work closely with clients, field teams, and internal stakeholders to drive operational success and KPI performance.

Key responsibilities

Oversee merchandising project, overall daily operations and ensure project effectiveness and KPI
achievements.
• Serve as contact point to clients on merchandising project.
• Monitor and manage headcount fulfillment for the projects (recruitment, onboarding, replacements).
• Ensure retail performance standard & outlets execution are complied.
• Address to compliments and action to resolve.
• Monitor & review merchandisers’ performance based on the KPIs set.
• Monitor merchandiser performance (including sales achievement of assigned cluster).
• Align with project key account PIC & region sales PIC on SOPs execution.
• Weekly reports compilation, if any
• Market visit/outlet audit.

Requirements

Minimum SPM, Diploma, Advanced Diploma, or Bachelor's Degree in Business Administration, Operations Management, or a related field.
Experience in FMCG operations, field sales, or retail operations is highly preferred.
Fluent in Mandarin, English, and Bahasa Malaysia.
Based in the Central Region and willing to travel frequently, including to Sabah and Sarawak.
Strong leadership, people management, coaching, and presentation skills.
Results-driven with excellent analytical, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills with the ability to build strong relationships across all levels.
Proficient in Microsoft Office and comfortable working with performance reports and business data.

About the Company

Always Marketing

Experiential and retail marketing

Always Marketing is an Asian marketing services agency specializing in experiential, shopper and trade marketing. Its teams activate brands through events, retail execution, merchandising, field sales, promotions and technology-supported campaign management. The Malaysia operation serves consumer brands and channel partners with nationwide coverage while connecting to a wider regional organization. Always Marketing is a business-to-business agency rather than a consumer retailer, translating brand strategy into physical experiences and store-level execution where customers encounter and purchase products.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Always Marketing

See more jobs