Dedicated Cloud Engineer - Cross Domain Services

Description

The AWS Cross Domain Services team is seeking a Cloud Engineer who is passionate about operational excellence. This engineer will help to operate and scale the services that connect AWS regions of differing security requirements.

An Amazon Dedicated Cloud (ADC) is a collection of AWS regions provided for a customer with specific security requirements. The AWS Cross Domain Services team provides solutions for customers to move data between regions with differing security requirements. We are obsessed with earning and maintaining customer trust. AWS is building some of the largest and most complex distributed systems in the world and the AWS Cross Domain Services team is essential to AWS’ dedicated cloud expansion. We need talented adaptable engineers to help us implement and operate these complex systems.

As an ADC Engineer on the AWS Cross Domain Services team you will have the opportunity to leverage the latest cloud computing technologies. You will improve the availability of cross domain services to better serve U.S. Government agencies. You will use your strong background in Linux, networking, and cloud services to raise our already high operational excellence bar. You will operate, automate, and troubleshoot complex systems in partnership with software developer peers. In this role you will be given opportunities to grow your automation skills and gain a deeper understanding of cloud computing design patterns.

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You will be able to measure your success by its visible impact on the efficiency and effectiveness of government services for our nation.

This position requires that the candidate selected must be a US Citizen and currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
- Troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low level application interaction, Unix systems, and new age networking software tools
- Work closely with our Engineering teams to assist with operations and sustaining of networking software tools
- Collaborate with higher tier escalation engineers/resolvers
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc

A day in the life
AWS Cross Domain Services includes more than 20 talented engineers across five two-pizza teams that operate as an entrepreneurial start-up. The team has successfully launched one AWS product and several features for ADC customers. The team will continue to delight ADC customers launch products, features, and region expansions to meet.

It is “day one” for Amazon’s Dedicated Cloud offerings. While this position is focused on ADC regions, some responsibilities will be similar to a Linux System Administrator role with unusually broad opportunities for impact and personal growth. You will troubleshoot system anomalies across a micro-service architecture. You will identify and mitigate customer pain points. You will improve the team’s insight into system health and performance. You will build and deploy AWS infrastructure. You will develop automation when you identify repeating manual processes.

We are not constrained by how “things are usually done.” You will be encouraged dive deep into issues and then reinvent systems, processes, and tools as needed to drive continuous improvement for our customers.

The team uses an agile scrum process to plan development and operational work across two week sprints. Individual schedules are flexible.

Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.

About the team
About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why AWS?

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 3+ years of one of the following related domains: site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
- 2+ years of building scripts, tooling, and automation for large-scale computing environments experience
- Experience working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Preferred Qualifications

- Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)
- 5+ years of full systems / software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Strong background in security-hardened system design, including PKI, mutual TLS, and cryptographic signing
- 2+ years of experience in Rust
- Current, active US Government Security Clearance of TS/SCI with Polygraph

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.