INACTIVE
Full-Time
Operations Associate
Ridesharing app
Compensation Overview
$17.09 - $20.11Hourly
Junior
Pittsburgh, PA, USA
Required Skills
Communications
Customer Service
Requirements
- Must have a valid unrestricted driver's license
- 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality
- Knowledge of the for-hire vehicle industry
- Familiarity with the Pittsburgh area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
- Proficiency in other languages is considered a plus!
Responsibilities
- Guide drivers through the onboarding process
- Support applicants and drivers with your knowledge of the Lyft platform and Pittsburgh local market nuances
- Perform pre and post applicant outreach to get drivers approved and on the road
- Work with current drivers to solve any issues that they may have
- Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated by unique business needs in an emerging market
- Uphold Lyft's high standard of service while working with all drivers and representing the Lyft brand both on and off the clock
- Be the kind of person that doesn't say 'that's not my job'
- Preform rental readiness procedures for Lyft vehicles
Desired Qualifications
- points if you love ride-sharing so much that you're a Lyft driver too!
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.
Company Stage
IPO
Total Funding
$4.8B
Headquarters
San Francisco, California
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 5%2 year growth
↑ 3%INACTIVE