Operations Associate
Posted on 3/22/2023

1,001-5,000 employees

Ridesharing app
Company Overview
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.
Pittsburgh, PA, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • Must have a valid unrestricted driver's license
  • 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality
  • Knowledge of the for-hire vehicle industry
  • Familiarity with the Pittsburgh area
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
  • Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
  • Proficiency in other languages is considered a plus!
  • Guide drivers through the onboarding process
  • Support applicants and drivers with your knowledge of the Lyft platform and Pittsburgh local market nuances
  • Perform pre and post applicant outreach to get drivers approved and on the road
  • Work with current drivers to solve any issues that they may have
  • Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated by unique business needs in an emerging market
  • Uphold Lyft's high standard of service while working with all drivers and representing the Lyft brand both on and off the clock
  • Be the kind of person that doesn't say 'that's not my job'
  • Preform rental readiness procedures for Lyft vehicles
Desired Qualifications
  • points if you love ride-sharing so much that you're a Lyft driver too!