Plumbing Operations Manager - Plumbing Division

General Job Description

Position Overview

The Plumbing Operations Manager is responsible for overseeing daily field operations, workforce performance, and project execution within the plumbing division. This role provides leadership and operational oversight to ensure plumbing installations, service activities, and field operations are completed safely, efficiently, and in accordance with company standards, project requirements, and operational objectives.

Primary Responsibilities

• Oversee daily plumbing field operations, including manpower coordination, scheduling, project execution, and workflow management.
• Monitor field productivity, workmanship, job progress, and operational performance to ensure company expectations and project schedules are achieved.
• Supervise and support field supervisors, foremen, technicians, and field personnel across plumbing operations.
• Coordinate with project management, operations leadership, vendors, subcontractors, and internal departments to support project and service activities.
• Ensure compliance with company policies, safety standards, plumbing codes, and operational procedures across all field operations.
• Support hiring, onboarding, workforce planning, training, and employee development initiatives within the plumbing division.
• Monitor material usage, equipment allocation, labor utilization, and operational resources to support efficiency and cost control.
• Conduct field visits, operational reviews, quality inspections, and safety observations to maintain company standards and customer satisfaction.
• Assist with resolving operational issues, project delays, customer concerns, and field-related challenges in a timely and professional manner.
• Support operational reporting, workforce planning, budgeting activities, and process improvement initiatives.
• Promote professionalism, accountability, teamwork, and a strong safety culture throughout field operations.
• Perform additional duties as assigned.

Minimum Education

None
Minimum Years of Experience

4-6
Specific Qualifications

Required Skills and Abilities

• Strong knowledge of plumbing systems, installation practices, service procedures, and plumbing codes.
• Strong leadership, organizational, and operational management skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Ability to manage multiple projects, crews, and operational priorities in fast-paced field environments.
• Strong problem-solving, decision-making, and customer service skills.
• Ability to lead, mentor, and develop field personnel effectively.
• Ability to read and interpret blueprints, specifications, schedules, and construction documentation.
• Proficiency with Microsoft Office, scheduling systems, and related business software.
• Strong attention to detail, operational awareness, and commitment to safety and quality workmanship.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Spanish speaking preferred.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Education/Experience

• High school diploma or equivalent preferred.
• Previous plumbing field operations, installation, service, or construction management experience preferred.
• Previous supervisory or leadership experience preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.

Physical Requirements and Work Environment

• Use, mobile devices, tools, and operational equipment.
• Travel as required to support project and operational needs.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Sit for extended periods while driving to and between job sites.
• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.
• Wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Communicate in person, by phone, and electronically, including on a tablet, smartphone, and other office technology.
• Perform all work on-site and in person; this is not a remote or hybrid position.
• Lift, carry, push, and pull at least 50 pounds.

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

License Required

Yes
Job Locations

US-NC-Charlotte
Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS. 
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

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Right to Work/Ley de Derecho al Trabajo

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