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Schneider Electric

Global energy management and automation provider

Service Planner

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeBarcelona, SpainNo salary listedIn-person

About the Job

Requirements

  • A technical qualification related to uninterruptible power supply (UPS), such as FP, a Bachelor's degree, or professional certificates.
  • Three to five years of equivalent experience in a related field.
  • Knowledge of BACnet, Modbus, EBO, heating, ventilation and air conditioning (HVAC), and DALI.
  • Strong computer skills, including word processing, spreadsheets, and email.
  • Fluent Spanish and intermediate English are mandatory.
  • Strong time management skills and the ability to manage multiple conflicting priorities and prioritize tasks effectively in a fast-paced work environment.
  • Attention to detail and the ability to meet deadlines.
  • Problem-solving skills.
  • Ability to work independently and as part of a team.
  • Tact and effectiveness when dealing with customers who need support.
  • Ability to adhere to health and safety directives and company operating and quality procedures.
  • A professional and flexible attitude toward the company and its customers.

Responsibilities

  • Schedule field service representatives, external service partners, and parts to fulfill customer service requirements, including assessments, start-ups, preventive maintenance visits, and emergency callouts.
  • Connect customers, internal stakeholders, and external service partners and suppliers to meet client needs.
  • Validate reported time, materials, and expenses from internal field service representatives and external service partners.
  • Optimize field service representatives' allocated time and schedules to provide timely customer service.
  • Apply technical guidelines based on Level 2 technical support information to provide quality customer service.
  • Schedule maintenance visits, ad hoc business interventions, technical visits, and audits initiated by Project, Enterprise and mid-market, Services Sales, and Start-ups in coordination with the Project Department.
  • Manage external partner services, including quality and timing.
  • Keep the customer database up to date for service, sales, and project teams.
  • Coordinate and monitor spare parts, delivery, and retrieval.
  • Manage internal and external orders.
  • Monitor operational margin during service execution against the margin defined in the original offer, and escalate potential deviations to appropriate stakeholders for timely corrective action and protection of profitability.
  • Continually improve customer satisfaction levels.

About the Company

Schneider Electric

Global energy management and automation provider

Schneider Electric is a global specialist in energy management and automation. It helps homes, businesses, and industries run electricity more efficiently by selling electrical products, automation hardware, software, and related services. Its offerings cover electrification, automation, and digitization, and solutions connect devices, collect data, and control systems to optimize energy use in smart industries, resilient infrastructure, and data centers. The company distinguishes itself with a broad, end-to-end portfolio and a worldwide presence in over 100 countries, combining hardware, software, and services to address sustainability and reliability. Its goal is to help people and organizations use energy more efficiently, reduce environmental impact, and improve uptime and reliability.

Company size
10,001+
Company stage
IPO
Headquarters
Rueil-Malmaison, France
Founded
1836

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