Full-Time

Client Success Specialist I

Confirmed live in the last 24 hours

Credible

Credible

201-500 employees

Online marketplace for loan comparison services

Fintech
Financial Services

Entry, Junior

Remote in USA

Open to hiring candidates in North Carolina.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Customer Service
Data Analysis
Requirements
  • A Bachelor’s degree (preferred, but experience may be considered in lieu of a degree).
  • 1-3 years of customer service experience, ideally in a high-volume call center environment.
  • Experience using CRM tools, like Salesforce (preferred).
  • Patient, courteous, energetic, and empathetic; both on the phone and in writing.
  • Customer-focused; you understand what makes people tick and you want to help them succeed.
  • Good at spotting patterns; you notice when you a lot of people are running into similar issues and you are excited to help us make that problem disappear.
Responsibilities
  • Respond to a high volume of inbound customer inquiries coming in by phone, live chat, and email.
  • Perform outbound calls to re-engage with customers and guide them through the loan process.
  • Identify trends impacting client experience and communicating operational issues to our Product Management and Software teams.
  • Have the opportunity to share your thoughts, opinions, and insights with leadership.
  • Perform other duties as assigned by your supervisor.

Credible is an online marketplace that helps consumers find the best rates on various types of loans, such as student loans, personal loans, and mortgages. Users can compare offers from top lenders, making it easier to find favorable rates and terms. The platform provides instant and accurate results along with clear explanations, simplifying the loan comparison process. Unlike many competitors, Credible focuses on transparency and user-friendliness, ensuring that users can easily understand their options. The company operates on a commission-based model, earning revenue from lenders when users select loan offers through its platform, allowing it to offer services for free. Credible aims to be a valuable resource for consumers seeking loans, helping them save money and make informed financial decisions.

Company Stage

IPO

Total Funding

$23.6M

Headquarters

Durham, North Carolina

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-2%

2 year growth

-22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Young Alfred expands Credible's offerings into the insurance market.
  • Increased demand for digital financial services boosts Credible's online platform usage post-pandemic.
  • AI-driven tools enhance personalized loan recommendations, improving user experience and engagement.

What critics are saying

  • Integration challenges with Young Alfred may affect service quality and customer satisfaction.
  • Fidelity's partnership with Summer could reduce demand for Credible's student loan refinancing.
  • Growing popularity of Income-Share Agreements may impact demand for traditional student loans.

What makes Credible unique

  • Credible offers a multi-lender marketplace for competitive loan offers without affecting credit scores.
  • The platform provides a transparent, user-friendly experience with instant, jargon-free loan comparisons.
  • Credible's commission-based model allows free consumer access while partnering with top lenders.

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Benefits

Competitive health benefits

Meaningful incentives

Catered meals

Open office space

Continuing Education Program

Commuter Benefits