Paytm Labs

Digital payments, loans, investments, and insurance

Business Operations Manager - Telco

Business OperationsConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business, Engineering, Telecommunications, or a related field is required.
At least 7 years of overall experience, including at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management, is required.
Proven experience managing telecom operator relationships and business operations is required.
Strong understanding of Telecom Value-Added Services, including CRBT, digital content, subscription services, or related telecom products, is required.
Experience working with multiple stakeholders in a fast-paced business environment is required.
Business operations management and Telecom VAS domain knowledge are required.
Stakeholder and client management, account management, service delivery, and operations excellence are required.
Problem solving, analytical thinking, cross-functional collaboration, reporting, and performance monitoring are required.
Excellent communication and relationship management skills are required.

Responsibilities

Own and manage end-to-end business operations for Telecom VAS products and services.
Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
Monitor operational performance, identify issues proactively, and drive timely resolution.
Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
Manage operator onboarding, service launches, and ongoing operational requirements.
Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
Drive process improvements to enhance operational efficiency and customer experience.
Ensure adherence to SLAs, governance frameworks, and business commitments.
Support revenue growth initiatives by working closely with business and partnership teams.

Desired Qualifications

Experience working with telecom operators and managing operator-led business initiatives.
Exposure to CRBT and other digital telecom service ecosystems.
Experience handling large-scale operational programs and business-critical deployments.

About the Role:

We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.

Key Responsibilities:

- Own and manage end-to-end business operations for Telecom VAS products and services.

- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.

- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.

- Monitor operational performance, identify issues proactively, and drive timely resolution.

- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.

- Manage operator onboarding, service launches, and ongoing operational requirements.

- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.

- Drive process improvements to enhance operational efficiency and customer experience.

- Ensure adherence to SLAs, governance frameworks, and business commitments.

- Support revenue growth initiatives by working closely with business and partnership teams.

Qualifications & Experience:

- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.

- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.

- Proven experience in managing telecom operator relationships and business operations.

- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).

- Experience working with multiple stakeholders in a fast-paced business environment.

Required Skills:

- Business Operations ManagementTelecom VAS Domain Knowledge

- Stakeholder & Client Management

- Account ManagementService Delivery & Operations Excellence

- Problem Solving & Analytical Thinking

- Cross-functional Collaboration

- Reporting & Performance Monitoring

- Excellent Communication and Relationship Management Skills

Preferred Experience:

- Experience working with telecom operators and managing operator-led business initiatives.

- Exposure to CRBT and other digital telecom service ecosystems.

- Experience handling large-scale operational programs and business-critical deployments.

What Success Looks Like:

- Smooth and efficient execution of telecom business operations.

- Strong stakeholder relationships and operator satisfaction.

- Timely delivery of operational commitments and service launches.

- Continuous improvement in operational performance and business outcomes.

Requirements at a Glance

Experience Level: Senior
Education: Bachelor's

Benefits

Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.

About the Company

Paytm Labs

Digital payments, loans, investments, and insurance

Paytm Labs offers an integrated digital payments and financial services platform in India for individuals and businesses, covering UPI payments, mobile recharges, bill payments, ticket bookings, loans, investments, insurance, metro cards, and more. Users initiate payments or financial actions in the app, which are processed through UPI and payment gateways, with revenue from transaction fees and commissions on financial services. It differentiates itself through a large ecosystem of merchants and users, a wide range of services in one app, and a focus on customer support and trust. Its goal is to make a broad set of financial services easily accessible to mass-market users while growing revenue via payment processing and financial services partnerships at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Noida, India
Founded: 2014

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