A diploma or certification in Office Administration, Medical Secretary, Health Information Management, or a related field is required.
At least 2 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic is required.
Current Basic Life Support certification is required.
Experience using Electronic Medical Record or Electronic Health Record systems is required.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is required.
Excellent communication, interpersonal, and customer service skills are required.
Strong organizational skills and the ability to multitask in a fast-paced healthcare environment are required.
A high level of professionalism, integrity, confidentiality, and ethical conduct is required.
Willingness to work 60 hours per week on rotating day and night shifts is required.
Responsibilities
Welcome and assist patients, students, and visitors courteously and professionally.
Register patients accurately and efficiently in the Electronic Medical Record system.
Verify patients' insurance eligibility before consultation.
Process daily billing and maintain accurate financial records.
Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
Schedule appointments and manage patient flow.
Answer telephone calls and respond to patient inquiries professionally.
Maintain accurate medical and administrative records while ensuring confidentiality.
Perform general administrative and clerical duties, including filing, document management, and report preparation.
Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
Support the clinical team with administrative requirements as needed.
Location: Abu Dhabi, UAE Industry: Highly-secured government facility Working Hours: 60 hours per week (Rotational Day & Night Shifts)
Job Summary
Via Medica International Healthcare is seeking a professional and customer-oriented Clinic Receptionist to join our medical team in the Western Region of Abu Dhabi. The successful candidate will serve as the first point of contact for staff and visitors, ensuring a welcoming experience and providing efficient administrative and front-desk support in a busy 24-hour medical centre.
Key Responsibilities
Welcome and assist patients, students, and visitors courteously and professionally.
Register patients in the Electronic Medical Record (EMR) system accurately and efficiently.
Verify patients' insurance eligibility before consultation.
Process daily billing and maintain accurate financial records.
Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
Schedule appointments and manage patient flow.
Answer telephone calls and respond to patient inquiries professionally.
Maintain accurate medical and administrative records while ensuring confidentiality.
Perform general administrative and clerical duties, including filing, document management, and report preparation.
Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
Support the clinical team with administrative requirements as needed.
Qualifications
Diploma or certification in Office Administration, Medical Secretary, Health Information Management, or a related field.
Minimum 2 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
Current Basic Life Support (BLS) certification.
Experience using Electronic Medical Record (EMR/EHR) systems.
Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
Excellent communication, interpersonal, and customer service skills.
Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
High level of professionalism, integrity, confidentiality, and ethical conduct.
Willingness to work 60 hours per week on rotating day and night shifts.
What We Offer
Salary will be based on experience and qualifications.