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WNS

Global BPM and analytics services provider

Associate/Senior Associate - Voice

Customer SupportConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, IndiaNo salary listed

About the Job

Requirements

  • Experience in one or more listed areas: anti-money laundering, know your customer, transaction monitoring, customer due diligence, enhanced due diligence, fraud, disputes, insurance, underwriting, secondary research, financial research, presentation preparation, banking, mortgages, loan processing, trade finance, payments, editorial services, or market research.
  • Ability to work under pressure.
  • Comfort working in a 24/7 environment, especially night shifts.

Responsibilities

  • Meet team and individual targets.
  • Meet or exceed performance targets, including quality assurance scores, customer satisfaction ratings, and response times.
  • Monitor and action the assigned queue.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size
10,001+
Company stage
Acquired
Total funding
$3.3B
Headquarters
Mumbai, India
Founded
1996

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