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Penske Motor Group

Sells and services cars through franchised dealerships

New Car Sales Manager

Retail Store ManagementPosted on Nov 13
Full-timeProsper, TX, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • A minimum of three years of automotive retail sales experience is required.
  • A minimum of two years of automotive sales management experience is required.
  • A proven track record of achieving sales volume, gross profit, and customer satisfaction index goals is required.
  • A strong understanding of dealership financial statements and performance metrics is required.
  • Knowledge of automotive finance, equity management, and depreciation is required.
  • Familiarity with customer relationship management platforms, dealership management systems such as CDK, and manufacturer portals such as Dealer Daily is required.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, is required.
  • Knowledge of federal, state, and local automotive sales regulations is required.
  • Strong leadership and coaching skills are required.
  • A data-driven and results-oriented mindset is required.
  • Communication and conflict-resolution abilities are required.
  • The ability to work in a fast-paced, goal-oriented environment is required.
  • High ethical standards and a professional presence are required.
  • A valid driver's license and acceptable driving record are required.
  • A California Occupational Sales License is required if applicable by state law.
  • The role requires standing, walking, and sitting for extended periods; regular use of hands and fingers for computer and phone use; working outdoors in varying weather conditions; and moving throughout showroom and lot areas.

Responsibilities

  • Recruit, hire, train, coach, and mentor Sales Consultants to achieve individual and team performance goals.
  • Establish key performance indicators, including units, gross profit, appointment show rate, closing ratio, and customer satisfaction index.
  • Conduct daily sales meetings, one-on-one coaching sessions, and structured weekly training.
  • Foster a positive, inclusive, and performance-driven culture.
  • Provide ongoing training in product knowledge, compliance, customer relationship management usage, and digital retail processes.
  • Collaborate with the General Sales Manager to forecast and achieve monthly and annual sales objectives.
  • Monitor daily operating reports, gross profit, commissions, and inventory performance.
  • Assist in structuring and closing deals while protecting profitability and ensuring compliance.
  • Ensure accurate and timely reporting of sold units in customer relationship management, dealership management, and manufacturer systems.
  • Drive manufacturer objective attainment and incentive program performance.
  • Manage new vehicle inventory to maintain appropriate days' supply and model mix.
  • Oversee dealer trades, ensuring proper documentation, payment processing, and vehicle exchanges.
  • Monitor aged inventory and implement strategies to improve turn rates.
  • Maintain showroom and lot merchandising standards, including digital listings.
  • Monitor internet lead response time, appointment scheduling, and follow-up processes.
  • Ensure the sales team effectively uses customer relationship management and digital retail tools.
  • Track and improve lead-to-sale conversion rates.
  • Partner with Marketing to align campaigns with inventory and sales goals.
  • Address escalated guest concerns promptly and professionally.
  • Ensure adherence to dealership sales policies and legal compliance requirements.
  • Maintain high customer satisfaction index scores and online reputation standards.
  • Oversee a transparent and ethical sales process.
  • Schedule and oversee Sales Consultants' daily activities.
  • Coordinate vehicle deliveries to ensure a smooth and timely guest experience.
  • Prepare and analyze reports using customer relationship management, dealership management, manufacturer platforms, and Microsoft Office.
  • Support cross-departmental collaboration with Finance and Insurance, Service, and Parts to improve overall guest retention.

Desired Qualifications

  • A bachelor's degree is preferred.

About the Company

Penske Motor Group

Sells and services cars through franchised dealerships

Penske Motor Group runs automobile dealerships in California and Texas, selling passenger vehicles and supporting drivers after purchase. Its stores combine showrooms with service workshops and parts counters, while collision centers restore damaged vehicles. Customers select a car online or at a dealership, arrange purchase or lease terms with the sales team, and return for maintenance or repairs. The group earns revenue from vehicle sales, workshop labor, parts and collision repair, linking retail sales with ongoing service for vehicle owners. Privately held and part of the Penske family of companies, it is headquartered in El Monte, California.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
El Monte, CA
Founded
Not listed

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