Obran Cooperative

Worker-owned holding cooperative for SMBs

Customer Service Call Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeHonolulu, HI, USANo salary listedIn-person

About the Job

Requirements

Good verbal communication.
A cheerful and helpful attitude.
Dependable and punctual engagement.
Data entry skills.

Responsibilities

Respond to incoming phone calls from industry partners, including vehicle stations and state partners.
Help users reset passwords and with related application activity.
Answer questions about program equipment and supplies.
Review invoices and payment history with industry partners.
Troubleshoot equipment issues as needed and dispatch tickets for technician visits when applicable.
Proactively call customers when needed for service-related matters.
Participate in special projects and perform other duties as needed.

Desired Qualifications

A pleasant telephone manner and excellent written and verbal communication skills.
Strong PC skills and knowledge of the Microsoft Office Suite.
Experience working with iPad tablet software and/or printer hardware.
Strong problem-solving skills.
Ability to adapt to new information and procedures.
Ability to handle challenging situations with composure and empathy.
Strong analytical and technical aptitude.

Customer Service Call Agent

Obran Cooperative · Honolulu, United States · — · Posted 2024-10-28

Workplace: on_site

Department: Obran Logistics

Description

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program!

What You'll Be Doing:

• Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more

• Help users reset passwords and related application activity

• Answer questions about the program equipment and supplies

• Review invoices and payment history with industry partners

• Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable

• Proactively call out to customers when needed for service-related matters

• Participate in special projects and perform other duties as needed

Requirements

What Required Skills You'll Bring:

• Good verbal communication

• Cheerful and helpful attitude

• Dependable and punctual engagement

• Data entry skills

What Desired Skills You'll Bring:

• Pleasant telephone manner; excellent written and verbal communication skills

• Strong PC skills, knowledge of MS Office Suite

• Experience working with iPad tablet software and/or printer hardware

• Strong problem solving skills

• Ability to adapt to new information and procedures

• Ability to handle challenging situations by exhibiting composure and empathy

• Strong analytical and technical aptitude would be a definite asset

Apply

Apply at Obran Cooperative

About the Company

Obran Cooperative

Worker-owned holding cooperative for SMBs

Obran Cooperative is a worker-owned holding cooperative that buys and holds profitable small to mid-size businesses and real estate on behalf of its member-owners. It builds capital through a portfolio and governance shared by workers, aiming to generate long-term wealth and opportunities. Members gain ownership stakes in the holdings and receive education to manage assets. The cooperative structure differentiates it from traditional owners by distributing control and profits among worker-owners and focusing on long-term asset ownership rather than short-term exits.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Baltimore, MD
Founded: 2018

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