Front Office All-Rounder
About the job
- Previous Front Office, reception or customer service experience is preferred.
- Experience using Opera, Fidelio or HOTSOS is highly regarded.
- Strong communication, organisation and problem-solving skills.
- Ability to work effectively within a team.
- Immaculate grooming and professional presentation.
- Full Australian working rights.
- Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays.
- Deliver exceptional, personalised and engaging guest service in line with Pullman service standards.
- Manage guest check-ins, check-outs and account enquiries using Opera PMS.
- Assist with reservations, switchboard calls and general Front Office administration.
- Respond to guest enquiries, requests and concerns positively and promptly.
- Support concierge, reception and other Front Office duties as required.
- Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience.
- Maintain accurate guest records, handovers and daily Front Office documentation.
- Promote hotel facilities, services and Accor loyalty programs.
- A genuine passion for hospitality and creating memorable guest experiences.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget