Housekeeping Coordinator

Job Description

The Housekeeping Coordinator provides administrative and communication support to the hotel’s housekeeping department. This role helps manage daily room-status information, staff assignments, guest requests, supply needs, and communication with other departments to support timely, consistent service. The Housekeeping Coordinator is responsible for overseeing daily housekeeping operations and ensuring all guest rooms and public areas meet established cleanliness and presentation standards. This role provides direct supervision, provide direction, and support to housekeeping staff, ensuring work is completed efficiently, safely, and in accordance with hotel policies. The Housekeeping Coordinator is accountable for maintaining quality standards, supporting team performance, and ensuring a consistent and positive guest experience.

• Answer and direct phone calls, emails, radio calls, and in-person inquiries.
• Communicate room-status changes and service requests between housekeeping, the front desk, maintenance, and other departments.
• Enter and update room, guest-request, and operational information in hotel systems.
• Record and follow up on guest requests, maintenance issues, room discrepancies, and lost-and-found items.
• Prepare daily work assignments, checklists, schedules, reports, and department notices.
• Assist with shift documentation, training records, and internal communications.
• Coordinate requests for housekeeping supplies, amenities, uniforms, and equipment.
• Maintain accurate, organized department files and protect confidential guest and employee information.
• Escalate urgent requests, service delays, safety concerns, and unresolved issues to the appropriate supervisor.
• Provide courteous, professional service to guests and hotel employees.
• Follow hotel policies, privacy procedures, and workplace health and safety requirements. 
• Coordinate and direct housekeeping staff on a daily basis by assigning room sections, setting priorities, and monitoring progress to ensure all cleaning assignments are completed efficiently and in accordance with hotel standards.
• Provide ongoing coaching, guidance, and performance feedback to housekeeping team members to reinforce productivity standards, quality expectations, and proper cleaning procedures.
• Ensure consistent adherence to all housekeeping policies, procedures, and safety protocols, including proper handling and use of cleaning chemicals, equipment, and protective materials.
• Coordinate daily room status updates with the Front Desk to ensure accurate communication of clean, dirty, out-of-order, and inspected rooms, supporting efficient room turnover and guest check-in readiness.
• Proactively assist in planning the daily staffing levels and workload distribution based on occupancy, arrivals, departures, and operational priorities, adjusting assignments as needed throughout the shift.
• Address guest requests, service needs, and complaints related to housekeeping in a prompt, professional, and solution-oriented manner, ensuring follow-up and resolution to guest satisfaction.
• Oversee preparation of rooms designated for notable Guest arrivals, ensuring all details meet elevated service and presentation standards.
• Identify, document, and report maintenance issues, safety hazards, or operational deficiencies, and coordinate with Engineering or other departments to ensure timely resolution.
• Maintain accurate documentation of inspections, room assignments, discrepancies, and daily activities to support operational tracking and accountability.
• Lead by example through professional conduct, attention to detail, and a strong commitment to cleanliness, efficiency, and guest satisfaction.

Qualifications

• High school diploma or equivalent preferred
• Previous administrative, coordination, or customer-service experience; hotel experience is preferred
• Proficiency with email, office software, and accurate data entry. 
• Familiarity with property-management or housekeeping systems is an advantage.
• Strong communication, organization, prioritization, and follow-up skills. Excellent attention to detail. 
• Flexibility to work shifts, weekends, and holidays as required by hotel operations. 
• Ability to work and remain professional in a fast-paced, interruption and deadline-driven environment.
• Knowledge of cleaning procedures, safety standards, and hotel operations preferred
• Ability to effectively train, coach, and motivate team members.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training