Junior Associate Director - Operations Training

Job Description

This role is responsible for the design, delivery, and continuous improvement of operational training programmes and high-quality content, across global operations teams. The role ensures employees are equipped with the knowledge, skills, and behaviours required to operate effectively, compliantly, and consistently, while supporting operational excellence, regulatory adherence, and strategic change initiatives 

• Support the onboarding of newly hired employees and the ongoing development and training of Operations staff.
• Work in partnership with Operations teams to help improve the standard of operational training globally, ensuring content is high quality, engaging, audience-appropriate, and aligned to defined learning objectives. This includes supporting the rollout of global training programmes, digitisation of content, and alignment of operational training deliverables across regions.
• Support the design, delivery, and ongoing maintenance of operations training programmes in line with business and regulatory requirements.
• Deliver instructor-led and virtual training sessions for operational teams as required.
• Assist in the development, review, and upkeep of training materials, SOPs, and supporting learning documentation.
• Track and report on training completion, learner feedback, and training effectiveness metrics.
• Ensure all training documentation is accurate, appropriately controlled, and audit-ready.
• Contribute suggestions and improvements to training approaches, tools, and delivery methods.
• Escalate training-related risks, issues, or capacity concerns to senior training leadership in a timely manner.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, Learning & Development, or a related discipline
• 4+ years Fund Admin or Investor Operations experience
• Professional training or learning qualifications desirable (e.g. CIPD, Train-the-Trainer, instructional design certification)

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.    

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

This is a backfill position.

MUFG is an equal opportunity employer.

Compensation: 68250 to 100100 (CAD) (YEARLY)