GLORY

Automates cash handling with cash recyclers

Service Manager

Equipment Field ServiceUpdated on Nov 13

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaMYR10k - MYR13k /moIn-person

About the Job

Requirements

A minimum of 8 years of experience in current, relevant hands-on field service operations management across Peninsular Malaysia in a fast-paced technology environment is required.
The current role must include profit and loss responsibilities.
Advanced Excel skills or experience are required; Power BI is an advantage.
A proven track record of leading, motivating, and mobilizing teams is required.
Strong analytical and problem-solving skills are required.
Strong communication and interpersonal skills, including experience building internal and external relationships to resolve issues and coordinate projects, are required.
Diplomacy, tact, and poise under pressure when working through customer issues are required.
The ability to multitask project management and case resolutions at the same time is required.
A bachelor's degree in Business, Engineering, or Operation Management is required.

Responsibilities

Direct and coordinate the day-to-day functions of the operation and field teams.
Implement operational strategies and processes to enhance efficiency and effectiveness.
Set and monitor KPIs across the operations team to ensure high-quality operations delivery.
Execute projects effectively.
Organize and coordinate team members to execute tasks against a common goal.
Promote team development and ensure a high level of competence and motivation.
Support, motivate, and engage the team.
Manage the manufacturing, installation, commissioning, and maintenance of machines.
Ensure projects adhere to timelines, budgets, and quality standards.
Oversee procurement, quality checks, and logistics for parts and components from international vendors.
Manage supply chain processes for seamless operations.
Implement maintenance schedules and protocols for ongoing projects.
Enforce quality control measures and compliance with safety and environmental regulations.
Build and maintain relationships with clients and stakeholders.
Ensure client satisfaction and address operational concerns.

Desired Qualifications

Experience with Power BI is an advantage.

ROLE PURPOSE
The Service Manager is accountable for the successful delivery of service to our customers and the profitability of that service, and for building and sustaining relationships with strategic partners, customers and internal stakeholders (local, regional and global) in addition to the day-to-day management of the Malaysia service teams including technical field services, product maintenance, customer training and support functions.

RESPONSIBILITIES

Operations Leadership:

Direct and coordinate day-to-day functions of the operation and field teams.
Implement operational strategies and processes to enhance efficiency and effectiveness.
Set and monitor KPIs across the operations team to ensure high-quality operations delivery
Effective execution of projects

Team Management:

Ability to organise and coordinate team members to execute tasks against a common goal
Promote team development and ensure a high level of competence and motivation.
Effectively support, motivate and engage team

Project Execution and Oversight:

Manage the manufacturing, installation, commissioning, and maintenance of machines
Ensure projects adhere to timelines, budgets, and quality standards.

Supply Chain and Vendor Management:

Oversee procurement, quality checks and logistics for parts and components from international vendors.
Manage supply chain processes for seamless operations.

Maintenance and Quality Control:

Implement maintenance schedules and protocols for ongoing projects.
Enforce quality control measures and compliance with safety and environmental regulations.

Client and Stakeholder Engagement:

Build and maintain relationships with clients and stakeholders.
Ensure client satisfaction and address operational concerns.

REQUIREMENTS

Minimum 8 years’ experience and current relevant hands-on field service operation management across Peninsular Malaysia in a fast-paced technology environment is a must.
Current role includes profit and loss responsibilities.
Advance Excel skills / experience is a must while PowerBI is added advantage.
Proven track record in leading, motivating and mobilizing teams.
Strong analytical and problem-solving skills.
Strong communication and interpersonal skills. Proven experience building strong internal and external relationships to resolve issues and coordinate projects.
Diplomacy, tact, and poise under pressure when working through customer issues.
Comfortable to multitask project management and case resolutions at the same time.
Bachelor’s degree in Business, Engineering or Operation Management.

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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