Administrative & Executive AssistanceReception & Front Desk
About the job
Requirements
Customer service or front desk experience is preferred, not required.
Comfort using computers, reservation systems, and payment processing.
Must be at least 18 years old.
Must hold or obtain TIPS certification to work after 5 p.m.
Must be able to work flexible hours, including evenings and weekends.
Responsibilities
Greet and check in members and guests in a friendly, professional manner.
Answer phones, respond to emails, and provide information about programs, bookings, and memberships.
Assist with court reservations, event sign-ups, and point-of-sale transactions.
Keep the front desk and lobby area clean and organized.
Open or close the facility depending on shift assignment.
Monitor activity and enforce facility rules and safety policies.
Support staff and coaches during events, clinics, and tournaments.
Assist with basic administrative duties as assigned.
Keep locker rooms and bathrooms clean and picked up; major cleaning is not required.
Desired Qualifications
Experience in a sports or recreation environment.
Knowledge of tennis or pickleball.
Current TIPS certification.
CPR/First Aid certification, or willingness to obtain it.
As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We’re looking for friendly, reliable, and somewhat tech-savvy team players who are passionate about sports, fitness, and excellent service. Key Responsibilities
Greet and check in members and guests in a friendly, professional manner
Answer phones, respond to emails, and provide information about programs, bookings, and memberships
Assist with court reservations, event sign-ups, and POS transactions
Keep the front desk and lobby area clean and organized
Open or close the facility depending on shift assignment
Monitor activity and enforce facility rules and safety policies
Support staff and coaches during events, clinics, and tournaments
Assist with basic administrative duties as assigned
Make sure locker rooms/bathrooms are clean and picked up. No major cleaning responsibilities, though.
Qualifications
Customer service or front desk experience preferred
Comfortable with computers, reservation systems, and payment processing
Strong communication and problem-solving skills
Friendly, team-oriented, and dependable
Ability to multitask in a busy environment
Must be able to work flexible hours, including evenings and weekends
Must be 18 years or older
Need to be or get TIPS certified to work after 5pm (we can help you do this)
Bonus if You Have
Experience in a sports or recreation environment
Knowledge of tennis or pickleball
current TIPS certification
CPR/First Aid certification (or willingness to get certified)