Head of Client Integration Service Delivery
Truist Bank
Head of Client Integration Service Delivery
Truist Bank
Runs banking and lending for people and businesses
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Oversee the optimization of client integration and life cycle to Investment Banking and Capital Market products.
2. Develop and implement programs to support new account set-up, maintenance, and off-boarding of Investment Banking and Capital Markets Institutional Clients.
3. Consolidate and document client opening and maintenance operational processes and consult with other LOB managers to develop enhanced processes and automated workflow solutions.
4. Implement operational controls and procedures to ensure compliance with regulatory and internal compliance requirements.
5. Oversee the strategic planning, management and execution of new technology solutions and existing technology enhancements to support assigned lending portfolios.
6. Oversee the selection, design and implementation of processes, systems and technologies for relevant efforts to improve our onboarding, maintenance, and off-boarding activities.
7. Develop and implement long and short-term strategic goals to support Investment Banking and Capital Markets strategic and revenue goals related to client on boarding, maintenance and offboarding Operations.
8. Leads successful business process transition including pilot programs with expansion opportunities of identified tasks across the business unit to offshore
9. Is responsible for Risk Management activities ensuring Controls are being effectively executed, findings are managed in a proactive manner, have a good working relationship with the GCO partners, and manages the end-to-end process to remediate findings.
10. Serves as a subject matter expert and responds to questions or inquiries concerning policies, procedures, structuring, etc. from auditors, compliance, financial crimes, regulators and examiners to assist in internal reviews and external examinations. Follow up and correct any items addressed and ensure necessary changes or recommendations have been implemented as directed.
11. Participate and lead Monthly Business Operations Reviews with relevant line of business, peers, GCO, Business Enablement and other meetings to stay informed, collaborate and build strong partnerships in order to achieve the most effective and efficient business results.
12. Responsible for assigned teammates, including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching and terminations within established policies and guidelines.
13. Stays abreast of market issues and trends, maintains up-to-date knowledge on all client onboarding, maintenance, offboarding policies, procedures and regulations.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Business, Accounting or related field.
2. 10 year’s financial services experience.
3. Track record in motivating and building strong teams.
4. Effective Relationship building with different levels within the organization.
5. Excellent interpersonal, communication, negotiation, organizational and problem-solving skills.
6. Strong Leadership/Project Management capabilities
7. Proven experience in working in a dynamic and fast paced trading/sales environment,
8. In-depth knowledge of systems, trade lifecycle, and Risk framework within Capital Markets.
9. Knowledge of any of the following: ISDA Amend, Dodd Frank UMR rules, FINRA TRACE, MSRB, CAT, CAIS, and DTCC (and SDR).
10. Knowledge Swap Dealer and Foreign Exchange Operations
11. Has managed onshore/offshore processes
12. Proven track record managing risks and issues management and effective leadership participating in Risk Control Self-Assessments
Preferred Qualifications:
1. Master’s Degree in Business or related field
2. Prior leadership role(s) that would provide related experience
3. Knowledge of Broker Dealer Operations
4. FINRA Licenses: S7, S244. Systems: S&P CLM Pro, Fenergo, Contranet, Salesforce, Actimize, Dealogic, Calypso, Impact, Imagine, Compass, Bloomberg, Reuters,
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Runs banking and lending for people and businesses
Truist Bank runs consumer and commercial banking for households, small businesses, and larger companies across the United States. Its services connect everyday accounts and borrowing with business cash management and wealth planning through the wider Truist group. Customers manage money through branches and digital banking, while businesses use the bank to collect payments, move funds, and finance operations. It earns interest on loans and fees for banking and trust services, with brokerage and investment advice handled by separate affiliates. The Truist brand emerged from the BB&T and SunTrust merger in 2019, and the bank is headquartered in Charlotte, North Carolina.
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