Reservations Manager

Job Description

1. Supports the Front Office Manager in building an environment where all teams feel valued, bringing them the support they need and to anticipate these needs through effective team relations.

2. To contact with the Front Office Manager to report any guest comment, priority and to ensure a good coordination and quick communication on both sides.

3. To update and to check the traces/ handover notes from the different sections of the Front Office to ensure that clear, constant and updated communications lines are kept within all teams.

4. Formally meet with the Front Office Manager every end of the shift to make point on the daily activities and pending matters.

5. To be involved in the projects and mission engaged by the Front Office Manager, providing opinion and ideas, constantly attempting to improve the quality of guest services and anticipating solutions for the Front Office operations.

Qualifications

1. 5 years in industry experience, minimum 2 years as team leader in Front Office, minimum 1 year as Duty Manager.

2. Opera knowledge and good computer system skills.

3. Involvement in reservations and understanding of Revenue Management process.

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.