A

Amazon

Sells products online and rents cloud computing

Enterprise Support Manager - Multiple Teams

Full-TimeUpdated on 10/23/2026
No salary listed
Mid, Senior
Bachelor's
India
In Person
Solution Engineering

About the job

Requirements
  • At least 4 years of technical team management experience.
  • At least 5 years of direct customer engagement, focusing on support to Vice President- and C-level executives.
  • A bachelor's degree in Computer Science, Math, or a related field.
  • Experience working with enterprise software companies.
Responsibilities
  • Lead a team of Technical Account Managers who serve as the primary operational point of contact for customers, helping plan, review, and oversee ongoing operations of business-critical applications.
  • Work closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads.
  • Lead operations reviews internally and with customers, and identify ways to improve customers' AWS experience.
  • Represent the voice of the customer within AWS, escalate problems, and drive prioritization of customers' business needs.
Desired Qualifications
  • Experience driving projects to improve support-related processes and technical support.
  • Experience in systems administration, network engineering, or software development engineering.
  • Experience in technical account management, business relationship management, or consulting.
  • Experience with AWS services or other cloud offerings.

About the company

A

Amazon

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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.

Company Size

10,001+

Company Stage

IPO

Headquarters

Seattle, Washington

Founded

1994

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Simplify's Take

What believers are saying

  • AI drives growth: AWS's AI and custom-chip sales each more than doubled, passing $25 billion a year by June 2026.
  • Stock grants gained value: shares hit a record in August 2026, making Amazon the fifth company to reach $3 trillion.
  • Ads are a third engine beside stores and AWS: they grew 26% to $19.8 billion in the June 2026 quarter.

What critics are saying

  • AWS's lead is shrinking: in the June 2026 quarter, Google Cloud grew 82% and Microsoft's Azure 43%, versus AWS's 37%.
  • Job security has slipped: Amazon cut 30,000 corporate jobs in October 2025 and January 2026 to reduce management layers.
  • Expect five office days a week: Amazon ended its three-day hybrid policy for corporate staff in January 2025.

What makes Amazon unique

  • Most of Amazon's profit comes from cloud: AWS made 21% of sales but 60% of operating profit in mid-2026.
  • Amazon is America's biggest parcel carrier by volume: it handled 6.9 billion packages in 2025, more than the Postal Service.
  • Writing matters more than slides: Amazon meetings open with silent reading of a six-page memo instead of PowerPoint.

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Benefits

  • Flexible Work Hours
  • Company Equity

Growth & Insights and Company News

6 month growth

1%

1 year growth

0%

2 year growth

1%
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