Associate Manager - EMS Training & Education

Title: Associate Manager, Training and Education  
Employment Type: Full-Time, salary exempt 
Annual Salary: $70,000 - $85,000 
Work Location: Bensalem, PA 
Availability: Monday – Friday, 0800-1700 - Daily hours could change based on operational needs. Occasional weekend availability for trainings/coaching/classes

Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, Weekly pay, PTO & 401k  

About Ambulnz by DocGo:  
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.  

Responsibilities:  

• Plans and coordinates all emergency medical services training programs for all levels of care 
• Oversees the Field Training Officer Program: provides initial FTO training; coordinates FTO program for newest providers; and identifies remedial training for current providers, as required. 
• Conducts research/development and training on the use of medical equipment that are currently in use or that will be placed in use, such as, but not limited to suction machines, oxygen delivery systems, backboards, fracture kits, obstetrical kits, intravenous kits, airway equipment, and monitor/defibrillator.
• Trains personnel in determining the differential diagnosis of injuries and illnesses, basic procedures for extraction, development of treatment plans, and documentation. 
• Plans and delivers training on procedures for verbal and written reports and records on the observation and care of patients at the emergency scene in transit to the hospital. 
• Ride alongside field personnel to evaluate crews on their medical skills and procedures on an as needed basis 
• Assists in developing the budget by recommending supplies, materials, and training opportunities, to include additional hours to add to payroll for purposes of personnel attending in service training while off duty 
• Attend meetings and prepare reports as requested 
• Ensures that EMT, Paramedics, and Emergency Medical Dispatchers are maintaining certifications, licenses, accreditations and are performing required patient care benchmark skills. 
• Researches new equipment and develops skills for continued emergency medical service (E.M.S.). 
• Coordinates orientation sessions for new hire field employees
• Completes annual competency work with field staff as required
• Coordinates FTO ride along schedules in conjunction with the Scheduling Coordinator
• Establishes and maintains documents relative to training, information guides, and procedures affecting the division's activities in the E.M.S. program. 
• Assists in development of CQI Indicators and conducting CQI inquiries on field incidents 
• Develops lesson plans using standardized software programs and conducts multiple repetitive EMS courses during a training cycle. 
• Provides EMS shift coverage, vacation, and temporary relief as required. 
• Provides other duties in support of the operation as required. 

Required Qualifications:

• 3+ years of experience working in training & education
• Unrestricted certification/license from state of residence, eligible for reciprocity to PA, NJ, and DE 
• PA EMS Instructor, DE EMS Instructor, and NJ CEU Instructor or ability to obtain within 1 year of hire 
• American Heart Association (AHA) Basic Life Support (BLS)
• Valid Driver’s License (2 years as a minimum) with an acceptable driving record
• Ability to establish and maintain effective working relationships as necessitated by work assignment 
• Considerable knowledge of procedures and techniques for administering emergency medical care. 
• Knowledge of instructional strategies 
• Skilled in developing and implementing curriculum 
• Excellent analytical and problem-solving abilities with a strong attention to detail 
• Excellent oral and written communication capabilities 

Preferred Qualifications:

• Associate’s degree or higher with coursework in emergency medical services, or related field and extensive experience in emergency medical services.
• AHA BLS Instructor (or obtain within 6 months of hire)  
• NAEMT PHTLS, GEMS Instructor (or obtain within 6 months of hire)  
• NAEMSE Level 1 Instructor Course (or obtain within 6 months of hire)  

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.