Professional Services Specialist
Posted on 3/22/2024
Acronis

1,001-5,000 employees

All-in-one Cyber Protection
Company Overview
Acronis believes knowledge is priceless and opens opportunities to all, which drives their mission to protect data.
Crypto & Web3

Company Stage

Series A

Total Funding

$941.2M

Founded

2003

Headquarters

Schaffhausen, Switzerland

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-5%

2 year growth

6%
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Management
SQL
Oracle
Linux/Unix
CategoriesNew
IT & Security
Cybersecurity
IT Project Management
IT Support
Requirements
  • Three (3) years of experience as a Professional Services Specialist, Technical Account Manager, Priority Support Specialist, or related occupation in an information technology domain.
  • Three (3) years of experience in the following (experience may be gained concurrently):
  • Project management or technical account management experience in a software or systems integration company
  • Hands-on experience setting up or operating complex enterprise systems: virtualized infrastructure, ERP, inventory, or BSS/OSS
  • Administration or troubleshooting on-premises virtualization: VMware ESX or Microsoft Hyper-V
  • Using Cloud and SaaS platforms and services, Windows Server, and networking
  • Base Linux administration or troubleshooting experience: bash scripting, networking, FW, and logs analysis
  • Experience with PgSQL, Microsoft business applications or services: SQL, Hosted Exchange, AD, or Office 365 services
  • Experience designing or administering Microsoft Hosted Exchange, Microsoft SQL, Virtuozzo, Citrix, or Oracle virtualized environments
Responsibilities
  • Develop technical and commercial proposals to prospective customers’ requirements
  • Develop project plans in scope of implementation, consulting and integration projects with end customers, and manage project work
  • Work with Data Center Operations, R&D, Support, and other departments to clear technical roadblocks
  • Build and maintain current functional and technical knowledge of Acronis product line, provide consultations to customer engaging experts
  • Review customer’s implementation and integration plans and make recommendations inline with best practices
  • Present new product functionality, engage customer in evaluation of new product releases
  • Keep track of customer run rates, develop remediation plan in case of negative dynamics
  • Work with R&D, Data Center Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests
  • Update customer about progress of work on support cases, incidents, and features request
  • Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports
  • Provide feedback to Acronis Product Management teams based on customer requirements
  • Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period
  • Manage internal organization development projects and ensure consistent execution and reporting