User Support Analyst
About the job
- Two years of experience or an associate degree is required.
- A bachelor's degree in Computer Science, Business Administration, or a related field is preferred.
- Proficiency with Microsoft Office Suite or related software.
- A thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to nontechnical employees.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Provide technical support and guidance to resolve users’ Cisco IP phone hardware and software problems.
- Develop training materials and/or provide onsite training.
- Draft or revise user training manuals and procedures.
- Maintain logs of support services provided in the ticketing system or other appropriate database.
- Communicate with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
- Apply knowledge of computer software and hardware to assist users in resolving problems.
- Install or assist with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinate service or replacement of defective products from vendors and manufacturers.
- Maintain knowledge of technical innovations, trends, and best practices; make recommendations for new software and hardware.
- Perform other related duties as assigned.
About the company
NRI helps organizations transform through strategy and IT implementation by combining consulting, systems integration, and managed services. Its approach, called Navigation x Solution, guides clients from problem discovery to deployment and ongoing system management, with offerings delivered as projects and recurring managed services such as monitoring, backup, and helpdesk. The North American arm, NRI-NA, adds regional focus while tapping the global network and leveraging its heritage as Japan’s first private think tank to link research with implementation. Its goal is to deliver clear digital transformation outcomes and sustained value through integrated services and strong vendor partnerships with companies like Microsoft and Cisco.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
N/A
Get referred to NRI
See people who can refer or advise you
Simplify's Take
What believers are saying
- NRI raised FY2028 targets to ¥950 billion revenue and ¥200 billion operating profit.
- April 2026 results showed revenue up 6.5% despite impairment noise.
- NRI expanded North American leadership in April 2026 with Steven Rivera as CRO.
What critics are saying
- FY2026 saw ¥19.9 billion Core BTS impairment and ¥97.0 billion total charges.
- NRI completed North America and Australia workforce reductions in FY2026, signaling integration pain.
- If overseas goodwill keeps deteriorating, NRI's acquisition strategy destroys capital and ROE.
What makes NRI unique
- NRI-NA fuses consulting, systems integration, and managed services under one operating model.
- NRI-NA leverages Japanese parent cyber expertise across North America and Australia.
- NRI's 2026 reorganization consolidates NRI-ITSA, NRI SecureTechnologies, and Core BTS.
Help us improve and share your feedback! Did you find this helpful?