Senior Project Manager - Retail, Commercial & Workplace Projects

Job Description

As a Senior Project Manager dedicated to this Enterprise Account you will be involved in;

Project Delivery & Technical Oversight

• Lead and manage retail, commercial, and corporate office fit-out projects throughout the full project lifecycle, including feasibility, design, procurement, construction, furniture installation, IT coordination, commissioning, move management, and close-out.
• Deliver workplace transformation initiatives, tenant improvements, office relocations, consolidations, and occupied-space renovations.
• Review, interpret, and coordinate construction drawings, specifications, and technical documentation to identify risks, gaps, and constructability issues.
• Coordinate with consultants, contractors, landlords, property managers, and authorities having jurisdiction to ensure design and construction compliance.
• Collaborate with workplace strategy, facilities management, corporate real estate, IT, operations, and business stakeholders to ensure project outcomes align with organizational objectives.
• Coordinate workplace technology requirements, including structured cabling, AV systems, security systems, access control, and smart office solutions.
• Manage phased construction activities within occupied office environments while minimizing operational disruption and maintaining business continuity.
• Conduct regular site visits as required to monitor progress, quality, safety, and adherence to scope, schedule, and budget.
• Proactively identify, assess, and mitigate project risks, resolving issues efficiently and escalating when appropriate.

Procurement, Commercial & Contract Management

• Lead procurement strategies, including tendering, evaluation, recommendation, and appointment of consultants, contractors, furniture vendors, technology providers, and other project partners.
• Establish, negotiate, and manage quotations, purchase orders, work orders, and contracts, including Master Service Agreements.
• Monitor costs, manage change control processes, and ensure accurate financial tracking, forecasting, and reporting.
• Process and certify payments to consultants, contractors, and direct vendors in coordination with the consultant team.
• Ensure commercial decisions support project objectives while maintaining quality, schedule, and budget requirements.

Client & Stakeholder Management

• Act as the primary point of contact for client stakeholders, providing clear, timely, and strategic communication.
• Lead and facilitate client meetings, design coordination meetings, contractor meetings, stakeholder workshops, and site meetings.
• Build strong relationships with corporate real estate, workplace services, facilities management, IT, HR, operations, landlords, and executive leadership teams.
• Manage client expectations while balancing scope, schedule, quality, and budget constraints across multiple concurrent projects.
• Support workplace change management initiatives, occupancy planning, move management, transition activities, and post-occupancy stabilization.
• Prepare and deliver concise project updates, reports, dashboards, and presentations to senior client representatives and executive stakeholders.

Leadership & Team Development

• Provide leadership, mentorship, and guidance to Project Managers and other team members, fostering professional development and project management best practices.
• Support workload planning, resource allocation, and review of project deliverables to ensure consistency, quality, and compliance with account standards.
• Promote a collaborative, accountable, and results-oriented team culture.
• Lead by example in project governance, documentation standards, risk management, and client service excellence.
• Support the ongoing development and continuous improvement of project management processes across the account.

Administration, Reporting & Close-Out

• Maintain comprehensive project documentation in a highly administrative, multi-project environment.
• Ensure accurate scheduling, reporting, budgeting, forecasting, and document control using established project management systems.
• Coordinate and administer project close-out activities including deficiencies, commissioning, turnover documentation, occupancy readiness, and lessons learned workshops.
• Drive continuous improvement through post-project reviews, knowledge sharing, and implementation of best practices.
• Ensure all project records are maintained in accordance with client, contractual, and organizational requirements.

Qualifications

• 7+ years of progressive experience managing construction projects, with demonstrated leadership responsibility.
• Experience delivering retail or commercial, and/or corporate fit‑out projects is required.
• Experience managing workplace environments, tenant improvements, office relocations, workplace modernization programs, and occupied-space renovations is highly desirable.
• A recognized university degree (or equivalent) in Engineering, Architecture, Construction Management, Project Management or a related field.
• PMP certification or equivalent is highly desirable.
• Strong technical ability to read, understand, and coordinate construction drawings and specifications, and project documentations.
• Demonstrated experience coordinating furniture, AV, security, structured cabling, and IT infrastructure components within office environments.
• Experience working with landlords, property managers, and corporate real estate teams within multi-tenant commercial office buildings is considered an asset.
• Proven experience leading client-facing projects and managing senior stakeholders.
• Proficient in MS Outlook, Word, Excel, PowerPoint, and project scheduling tools such as MS Project or P6.
• Highly organized with strong attention to detail; comfortable juggling competing demands in a fast-paced, administrative-heavy environment.
• Strong numerical, analytical, and problem-solving skills with confidence using technology and web-based data platforms.
• Willingness to travel to project sites as required.

Additional Information

What's in it for you... 

• 100% covered health and dental benefits for you and your dependents (including paramedical services) 
• Health spending account, to top up expenses not covered in the benefits program 
• RRSP option with company matching 
• Annual learning and development budget 
• Access to a range of online learning tools, and support for career development and growth 
• Coverage of one professional membership or license fee per year, if directly related to your role
• We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days   
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives 
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging 

The base salary range for this full-time role is $110,000.00 - $140,000.00 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

This posting reflects an existing vacancy that we are actively hiring for.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.