MedStar Health

Not-for-profit health system delivering patient care

Supervisor Patient Access

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeWashington, DC, USA$59.8k - $101.8k /yrIn-person

About the Job

Requirements

One to two years of progressively responsible job-related experience in hospital admissions, a hospital or medical business office, insurance, patient registration, and the patient admission process is required.

Responsibilities

Supervise overall activities of assigned staff and perform personnel management functions for the designated area, including scheduling, coaching, and training as delegated by or with Manager/Director approval; may assume the role of Manager Patient Access during the manager's absence.
Work with Managers to develop the monthly staff schedule for the assigned area.
Relate effectively to peers, supervisors, and customers on a daily basis.
Serve as a liaison between patients and staff by resolving problems, conflicts, and concerns as they arise.
Assess work to be completed and assign or reassign staff to specific tasks or areas as needed.
Audit patient charts, review critiques, and correct information as needed.
Assist Managers and the Director in preparing and reviewing quality and productivity data for monthly reports.
Monitor department processes to ensure registrations and admissions are appropriately entered, patients are promptly and courteously greeted and registered, required payments are requested, proper identification is obtained, cash security and balancing are maintained, statistical reports are completed, and telephone and paging procedures are followed.
Communicate updates about assigned responsibilities and service delays to Managers.
Complete special projects as assigned.
Attend and participate in departmental and hospital meetings, committees, and task forces as assigned by Managers or the Director.
Maintain current knowledge of regulatory requirements and technical and business developments, and communicate relevant information to the work group.
Maintain exemplary customer service in all interactions.

Desired Qualifications

An associate's degree is preferred.
One to three years of formal training is preferred.

About the Job

Department: Emergency Department
Status: Full-time, 40-hours per week
Schedule: Day/Evening/Night Shifts with rotating weekends

Must be available to work all shift times

General Summary of Position
Assists the Manager(s) in Patient Access with the overall operations of the assigned department within the Patient Access division. Supervises the duties of the Patient Access Representatives. Maintains exemplary levels of customer service in all interactions as they relate to customer service.

Primary Duties and Responsibilities

Supervises overall activities of assigned staff. Performs personnel management functions for the designated area to include but not limited to: scheduling coaching and training as delegated by or with the Manager/Director's approval. May assume the role of the Manager Patient Access during his/her absence.
Works with Manager(s) to develop staff schedule for respective area each month.
Effectively relates to peers supervisor and customers on a daily basis.
Serves as a liaison between patients and staff by resolving problems conflicts and concerns as they arise.
Assesses work to be completed and assigns or reassigns staff to specific tasks or areas as needed.
Audits patient charts and reviews critiques and corrects information as needed.
Assists Manager(s) and Director in preparing and reviewing quality and productivity by collecting data to be used in the completion of monthly reports.
Monitors department's processes to ensure that all registrations and admissions are appropriately entered. This includes but not limited to: Patients are greeted and registered promptly and courteously; payment is requested for all self-pay and other patients as required; proper identification is obtained from patients; cash security and cash balancing are properly maintained and completed; all statistical reports are completed; telephone and paging procedures are followed.
Communicate effectively with Managers by providing updates regarding activities associated with assigned responsibilities and any delays in service.
Completes special projects as assigned.
Attends and participates in departmental and hospital meetings committees and task forces as assigned by Manager(s) or Director.
Maintains current knowledge of all regulatory requirements technical and business developments and communicates relevant information to the work group.

Minimal Qualifications
Education

Associate's degree preferred or
One to three years formal training preferred

Experience

1-2 years of progressively more responsible job related experience in hospital admissions hospital or medical business office with experience in insurance patient registration and the patient admission process required

This position has a hiring range of

USD $59,820.00 - USD $101,836.00 /Yr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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