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Full-Time

Head of Customer

Posted on 6/27/2024

Secoda

Secoda

11-50 employees

AI-powered data management and automation platform

Data & Analytics

Senior, Expert

Toronto, ON, Canada

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 6+ years of experience in Customer Support with at least 3 years in a leadership position
  • Proven track record of building, leading, and scaling Customer Support teams in fast-paced environments
  • Data-driven with the ability to make informed decisions using analytical tools
  • Technically minded and product-focused
  • Curious with fast-learning ability
Responsibilities
  • Coach, mentor, and build the Customer team
  • Develop and build a proactive Account Management function
  • Lead the support of technical customers throughout the customer journey
  • Communicate trends and insights to inform team initiatives and product development
  • Lead recruitment, hiring, and nurturing top CS talent
  • Stay up to date in the industry and monitor new trends and opportunities

Secoda operates at the forefront of AI-powered data management, providing tools that include contextual search, data cataloging, and lineage automation. Their API-first approach ensures seamless integration into existing workflows, making it an ideal environment for tech professionals keen on working with cutting-edge and useful technologies. The company's commitment to secure, automated solutions places it at a strategic advantage in the data management industry, offering employees a chance to contribute to significant and impactful innovations.

Company Stage

Series A

Total Funding

$18.3M

Headquarters

Toronto, Canada

Founded

2021

Growth & Insights
Headcount

6 month growth

16%

1 year growth

71%

2 year growth

176%