Technical Operations Manager

Job Title-

Technical Operations Manager London

About us-

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating!

More about Diageo is available at its web site: https://www.diageo.com/

About the Function-

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

Role Dimensions

As the Technical Operations Manager you will play a key role in protecting and growing Diageo’s On Trade business by leading and deploying an efficient model of internal and external technical service for your division, as well leading our 3rd party, equipment and governance agenda to ensure we are consistently delivering against our quality standards. Working closely with the divisional Heads of Field & Technical, innovation and central capability teams, you will be relentless in driving continuous quality improvement for your division, seeking to understand what is happening at a divisional and customer level, including managing events, and making interventions to ensure we are able to deliver fantastic customer outcomes.

Top Accountabilities:

Lead and Implement Technical Service Model: Spearhead the deployment of the technical service model in your division. Ensure that technical issues are resolved within SLA standards, and optimize both internal and external resources across territories to enhance proactive work and event opportunities.

Establish and Maintain Quality Standards: Set and uphold quality standards for your division by continuously optimizing all quality levers, including call standards, overflow work, and equipment management.

Manage Contractor Relationships: Foster strong relationships with third-party contractors and lead brewers. Conduct regular business reviews and manage interventions as necessary to meet quality KPIs.

Budget Management: Oversee budgets related to third-party contractors and equipment. Collaborate cross-functionally to establish the Annual Operating Plan (AOP) and manage monthly forecasting and delivery.

Govern Controls Process: Develop and oversee control processes for in-outlet activities, including audits and asset management procedures.

Lead Events Calendar Operations: Coordinate the Events Calendar for your division, ensuring operational readiness with adequate resources, equipment, ad placements to meet our quality standards.

Performance Management of Regional QEs: Lead performance management efforts for Regional Quality Executives through regular field visits, informal/formal coaching sessions, and audits.
 

Ideal Experiences / Qualifications / capabilities

• Strategic thinking & ability to evaluate and adapt plans as required.
• Stakeholder engagement and ability to build strong strategic relationships internally and externally across all levels.
• Ability to create strong and productive team relationships in order to jointly deliver optimal outcomes
• Analytical problem solving and decision making with proven track record of delivering continuous improvement.
• Excellent verbal and written communication.
• Good organisational and planning skills.
• Commercial acumen, with experience managing complex budgets
• Experience working with territory mapping software is desirable.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our team to thrive and to realize our ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Flexibility is key to success in our business, and many of our staff work flexibly in many ways, including part-time, compressed hours, flexible location.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Don’t let anything stop you from applying!